Operation Executive (Insurance) (Hong Kong)

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd; Kuala Lumpur; On-site; MYR 130,000 - 198,000; Full time

Job summary

Bright Prospect is seeking an Operation Executive (Insurance) in Hong Kong to manage commercial insurance transactions and ensure accurate, timely data entry and documentation. You will work with underwriters and regional teams, maintaining quality and compliance with regulatory requirements.

Responsibilities include processing endorsements, renewals, and policy documents; coordinating with QA and CBSP teams; and contributing to process improvements and knowledge sharing.

Qualifications

• Experience delivering to defined service levels (accuracy, TAT, productivity).
• Proficiency in commercial insurance processing applications (policy admin, workflow, CRM).
• Understanding of underwriting documentation, policy lifecycle and endorsements.

Responsibilities

• Handle commercial insurance transactions and documentation within required TAT.
• Process requests, endorsements, renewals and policy documents per underwriting rules.

Skills

Delivery SLAs

Insurance processing

Underwriting docs

Cross-team collaboration

Attention to detail

Tools

CRM systems

Job description

Operation Executive (Insurance) (Hong Kong)

Handle commercial insurance transactions and documentation accurately within the required turnaround time (TAT).

Process requests, endorsements, renewals and policy documents in line with underwriting requirements and company procedures.

Ensure accurate data entry, documentation and system updates while maintaining a high standard of work quality.

Follow established workflows and service-level requirements, escalating any exceptions or issues when necessary.

Achieve assigned productivity, accuracy and turnaround-time targets.

Work closely with underwriters, regional operations teams and CBSM / CBSP colleagues to ensure timely and effective processing.

Maintain effective communication with CBSP, AI and Quality Assurance teams to coordinate priorities and operational requirements.

Provide feedback on process issues and support initiatives aimed at improving operational efficiency.

Participate in training, calibration and knowledge-sharing sessions to maintain consistent service standards.

Ensure all activities are carried out in accordance with underwriting guidelines, internal policies and relevant regulatory requirements.

Maintain complete and accurate records within workflow systems to support audit and compliance requirements.

Assist with quality checks and internal audits, including providing necessary information and implementing corrective actions.

Identify opportunities to streamline processes, improve efficiency and reduce manual work through automation where applicable.

Contribute to operational improvement projects and initiatives under the CBSM transformation programme.

Continuously develop technical knowledge and improve work efficiency through training, feedback and ongoing learning.

Job Requirements

Demonstrated experience in managing personal delivery to defined service levels (accuracy, TAT, productivity).

Proficiency in commercial insurance or insurance processing applications (e.g., policy administration, workflow, or CRM systems).

Understanding of underwriting documentation, policy lifecycle, and endorsement processes.

Strong collaboration and communication skills, with the ability to work effectively across teams and time zones.

High attention to detail, discipline in following structured workflows, and commitment to quality.

Your application will include the following questions:

• Which of the following types of qualifications do you have?