Operations Support Officer (Fresh Grads Are Welcome To Apply)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

Randstad Malaysia is seeking an Insurance Transaction Processing professional based in Kuala Lumpur to accurately renew policies, endorsements, and updates in line with underwriting guidelines and TAT.

You will collaborate with underwriters, shared services, and QA teams to resolve queries, ensure compliance, and maintain detailed workflow logs; you will identify bottlenecks and support efficiency initiatives.

Qualifications

• Bachelor's degree is required.

Responsibilities

• Transaction Processing: Accurately execute commercial policy renewals, endorsements, and updates according to underwriting guidelines and turnaround times (TAT).
• Stakeholder Support: Partner with underwriters, shared service centers, and quality assurance teams to resolve queries and maintain service consistency.
• Compliance & Quality: Adhere to regulatory standards, internal governance, and audit requirements while maintaining detailed workflow logs.
• Continuous Improvement: Identify process bottlenecks, propose automation or workflow enhancements, and participate in team training and operational efficiency projects.

Education

Bachelor's degree

Job description

About the company

Our client is a premier global provider of property, casualty, and commercial insurance solutions operating in over 50 countries. They deliver risk management, corporate liability, and personal lines coverage to businesses of all sizes and high-net-worth individuals worldwide. Known for exceptional financial strength, underwriting discipline, and global operational scale, the organization fosters a performance-driven culture focused on operational excellence, innovation, and continuous improvement.

About the job

• Transaction Processing: Accurately execute commercial policy renewals, endorsements, and updates according to underwriting guidelines and established turnaround times (TAT).
• Stakeholder Support: Partner with underwriters, shared service centers, and quality assurance teams to resolve queries and maintain service consistency.
• Compliance & Quality: Adhere strictly to regulatory standards, internal governance, and audit requirements while maintaining detailed workflow logs.
• Continuous Improvement: Identify process bottlenecks, propose automation or workflow enhancements, and participate in team training and operational efficiency projects.

Skills

no additional skills required

Qualifications

Bachelor's Degree

Education

Bachelor Degree