Protégé, Project Maintenance

HeiTech Padu Berhad; Johor Bahru; On-site; MYR 39,000 - 73,000; Full time

Job summary

HeiTech Padu Berhad is seeking a capable IT/Engineering graduate for Operations and Technical Support. You will maintain a 24/7 onsite presence, perform installation, configuration, maintenance, and provide hardware and software support at customer locations. You will ensure SLA compliance and respond to incidents with effective troubleshooting.

Fresh graduates are encouraged to apply. The role requires basic networking knowledge, a willingness to work in a demanding 24/7 environment, and strong

Qualifications

• Must have basic understanding of computer hardware and networking.
• Familiarity with IT infrastructure and systems support is a plus.
• Fresh graduates are encouraged to apply.

Responsibilities

• Maintain 24/7 onsite presence to respond to hardware/system failures and minimize downtime.
• Install, configure, maintain, and support hardware and software at customer locations.
• Ensure all maintenance aligns with SLA and complete tasks within guidelines.
• Respond to technical incidents promptly with effective troubleshooting and resolution.
• Perform scheduled preventive maintenance to keep critical systems operational.
• Replace defective hardware components and verify repaired equipment functions.
• Prepare daily technical reports and update ticket statuses on completion.
• Provide immediate technical assistance to Immigration officers on eGate and system issues.
• Escalate complex issues with comprehensive reports for Level 2/3 teams.

Skills

Onsite support

Hardware troubleshooting

Software troubleshooting

Networking basics

Maintenance

SLA awareness

Education

Bachelor's degree in Engineering

Bachelor's degree in Information Technology

Job description

Key Responsibilities

Operations and Technical Support

• Maintain a 24/7 onsite presence to ensure immediate response and recovery from hardware or system failures, minimizing operational downtime.
• Perform installation, configuration, maintenance, and support of hardware and software systems at customer locations.
• Ensure all maintenance activities are carried out in accordance with the agreed Service Level Agreement (SLA).
• Respond promptly to technical incidents and service requests by conducting effective troubleshooting and resolution activities.
• Execute scheduled preventive maintenance and inspections to ensure all critical systems and equipment remain fully operational.
• Replace defective hardware components and spare parts and verify that all repaired or replaced equipment functions according to operational standards.
• Prepare and submit daily technical reports while updating work ticket statuses upon completion of assigned tasks.
• Provide immediate technical assistance and clarification to Immigration officers regarding passenger-related issues, eGate operations, and system anomalies.
• Escalate unresolved or complex technical issues by preparing comprehensive technical reports for Level 2 and Level 3 engineering teams.

Minimum Qualifications

• Bachelor's Degree in Engineering, Information Technology, Electronics, Electrical Engineering, or a related discipline.
• Fresh graduates with relevant knowledge are highly encourage to apply.
• Basic understanding of computer hardware, networking, and troubleshooting methodologies.
• Knowledge of IT infrastructure, systems support, and software troubleshooting will be an added advantage.

Additional Requirements

• Ability to work independently in a 24/7 operational environment.
• Strong problem-solving and analytical skills.
• Discipline and good with time management.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?

Come Join Us on a Transformational Journey HeiTech Padu Berhad, a public listed company on the main board of Bursa Malaysia is Malaysia’s leading ICT solution provider with more than 1,000 employees. As Malaysia’s leading ICT player, HeiTech has brought to the market many innovative technologies through our holistic, integrated and reliable services. The services and solutions offered cover the entire life cycle of system and products from; System Integration and Application Development, Technology and Infrastructure Solutions right up to Value-Added Industry Specific ICT Solutions. Being an ICT brand of Malaysia, HeiTech’s strategy is characterized by a strong focus on innovation with world class expertise, capability and competency to help our customers achieve their business goals and corporate agenda. Capitalizing on HeiTech's technical strength and expertise, coupled with our home-grown solutions, we are well poised to deliver breakthrough ICT solutions for Malaysian and beyond.

Come Join Us on a Transformational Journey HeiTech Padu Berhad, a public listed company on the main board of Bursa Malaysia is Malaysia’s leading ICT solution provider with more than 1,000 employees. As Malaysia’s leading ICT player, HeiTech has brought to the market many innovative technologies through our holistic, integrated and reliable services. The services and solutions offered cover the entire life cycle of system and products from; System Integration and Application Development, Technology and Infrastructure Solutions right up to Value-Added Industry Specific ICT Solutions. Being an ICT brand of Malaysia, HeiTech’s strategy is characterized by a strong focus on innovation with world class expertise, capability and competency to help our customers achieve their business goals and corporate agenda. Capitalizing on HeiTech's technical strength and expertise, coupled with our home-grown solutions, we are well poised to deliver breakthrough ICT solutions for Malaysian and beyond.