Project Manager – Project Management Office

Holiday Tours & Travel Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Holiday Tours & Travel Sdn Bhd is seeking a Manager – Project Management Office to oversee strategic initiatives across the organization. You will lead planning, execution, and delivery of complex projects, aligning with business goals and client expectations.

The role demands strong leadership, excellent communication, and the ability to drive cross-functional teams to achieve on-time, within-budget outcomes while maintaining a customer-centric focus.

Qualifications

• Bachelor's degree in Project Management, Business Administration, or related field.
• 5+ years of experience in project management, or related areas.
• Proven track record of successfully managing and delivering strategic projects.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with clients, colleagues, and suppliers.
• Proficiency in project management tools and software.
• Analytical thinking and problem-solving skills.
• Attention to detail and a commitment to delivering high-quality work.

Responsibilities

• Develop and manage detailed project plans, timelines, and budgets.
• Define project scope, objectives, and deliverables in alignment with business goals.
• Coordinate with cross-functional teams to meet milestones and budget constraints.
• Identify potential project risks and develop mitigation strategies.
• Organize workshops to support new business initiatives and communicate objectives to stakeholders.
• Lead, mentor and support project team members to enhance performance and growth.
• Collaborate with internal teams and maintain positive client relationships.
• Facilitate onboarding of new clients and align projects with client expectations.
• Analyze customer feedback to identify improvements and foster customer-centric projects.
• Evaluate and optimize implementation processes to improve efficiency.
• Develop frameworks to enhance business performance and scalability.
• Identify best practices and drive process improvements.
• Encourage innovation and adaptability within the team.
• Act as primary contact for stakeholders and provide project updates to Senior Management.
• Engage customers to gather insights for project development.
• Track performance against metrics and deliverables.
• Conduct post-project evaluations and implement improvements.
• Ensure compliance with policies, regulations and quality standards.

Skills

Leadership

Communication

Time management

Organizational skills

Stakeholder management

Problem solving

Cross-functional collaboration

Project management tools

Analytical thinking

Attention to detail

Education

Bachelor's degree

Tools

Project management software

MS Office

Job description

PROJECT MANAGER - PROJECT MANAGEMENT OFFICE

We are seeking a Manager – Project Management Office (PMO) to oversee the planning, execution, and completion of strategic projects across the organization. The role requires a strategic thinker with a strong understanding of project management principles, leadership skills, and the ability to drive cross-functional teams toward successful project outcomes.

Job Responsibilities

1. 
   Project Planning & Management:
   
   
   
   • Develop and manage detailed project plans, timelines, and budgets.
   
   
   • Define project scope, objectives, and deliverables in alignment with business goals.
   
   
   • Coordinate with cross-functional teams to ensure project milestones and deliverables are met on time, within budget and successful project execution.
   
   
   • Identify potential project risks and develop mitigation strategies.
   
   
   • Organize workshops to support the implementation of new business initiatives, effectively communicating project objectives and benefits to stakeholders.
   
   
   • Lead, mentor and support project team members to enhance performance and professional growth.
   
   
   
   


2. 
   Relationship Management & Customer Experience Strategy:
   
   
   
   • Collaborate with internal teams and maintain positive relationships with clients to align project goals with the overall customer experience strategy.
   
   
   • Facilitate the onboarding process for new clients, aligning project goals with client expectations.
   
   
   • Analyze customer feedback and data to identify areas of improvement and implement solutions.
   
   
   • Ensure that all projects are designed and executed with customer-centric approach.
   
   
   
   


3. 
   Process Optimization:
   
   
   
   • Evaluate and enhance implementation processes to improve efficiency and effectiveness.
   
   
   • Develop and implement frameworks to enhance business performance and scalability.
   
   
   • Identify best practices and implement process improvements.
   
   
   • Encourage innovation and adaptation within the team.
   
   
   
   


4. 
   Stakeholder Management:
   
   
   
   • Act as the primary point of contact for stakeholders, providing regular updates on project progress.
   
   
   • Collaborate with cross-functional teams to embed change initiatives and facilitate communication between departments to align project goals and expectations, to ensure successful project execution.
   
   
   • Prepare and present project status reports to Senior Management.
   
   
   • Engage with customers to gather insights and feedback to inform project development.
   
   
   
   


5. 
   Performance Monitoring & Reporting:
   
   
   
   • Track project performance against key metrics and deliverables.
   
   
   • Continuously monitor and assess project progress to proactively resolve challenges.
   
   
   • Conduct post-project evaluations to identify successes and areas of improvement.
   
   
   • Recommend and implement process improvements to enhance project efficiency and customer satisfaction
   
   
   
   


6. 
   Compliance & Quality Assurance:
   
   
   
   • Implement quality control measures to uphold project excellence.
   
   
   • Ensure all projects comply with corporate policies, industry regulations, and quality standards.
   
   
   • Foster a collaborative and results-driven work environment, ensuring accountability and productivity.
   
   
   
   

Job Requirements

• Bachelor's degree in Project Management, Business Administration, or a related field.


• 5+ years of experience in project managemen, or related areas.


• Proven track record of successfully managing and delivering strategic projects.


• Strong organizational and time management skills.


• Excellent communication and interpersonal skills.


• Ability to work collaboratively with clients, colleagues, and suppliers.


• Proficiency in project management tools and software.


• Analytical thinking and problem-solving skills.


• Attention to detail and a commitment to delivering high-quality work.

Job Competencies (Knowledge, Skills & Abilities)

• Strong understanding and knowledge of the travel industry and destination, including popular attractions, accommodations, transportation options, and travel trends.


• Exceptional interpersonal and communication skills with the ability to engage with stakeholders effectively, actively listen to their needs and provide appropriate recommendations.


• Proficient in travel booking systems and software, as well as general computer skills.


• Detail-oriented with excellent organizational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.


• Ability to thrive in a fast-paced and target-driven environment, while maintaining a high level of professionalism and integrity.


• Possesses a growth mindset, demonstrating positivity and proactiveness.


• Strong leadership skills, inspiring and motivating others to achieve success.

Benefits

• High reputable travel agency


• Flexi staff benefits


• Cross functional & high growth culture

About Us

With an illustrious 50-year legacy in catering to the diverse needs of both business and leisure travelers, Holiday Tours & Travel (HTT) stands as a leader in the travel agency. Our focus is on delivering tailored travel solutions across various segments through our key business units. This includes corporate travel, luxury and bespoke travel experiences, MICE (Meetings, Incentives, Conferences, and Exhibitions) tripsToday, HTT efficiently caters to the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our commitment to excellence is enforced by our extensive portfolio, boasting partnerships with over 500 corporate clients. A testament to our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under the umbrella of HTT, CWT Malaysia has been an integral part of the CWT Global Partners NetworkHTT has earned acclaim from esteemed partners in the travel industry. Our airline collaborations encompass leading names like Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates Airlines, Qatar Airways, Turkish Airlines and All Nippon Airways. We are also in partnership with distinguished hotel groups including Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels just to name a few. We are seeking talented individuals who possess a growth mindset, passionate to add value to others, build high performanceand leadership culture and capabilities and align with our core values: WOW – We deliver WOW in all we do. CHANGE – We embrace CHANGE enthusiastically. RELIABLE – We are RELIABLE and trustworthy. GROW – We pursue GROWTH and learning. HUMBLE - We are HUMBLE. If this opportunity excites you and you would like to discover more, we would love to meet with you. At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.