Senior Manager – Finance Operations

Holiday Tours & Travel Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

High reputable travel agency

Flexi staff benefits

Cross functional & high growth culture

Job summary

Holiday Tours & Travel Sdn. Bhd. seeks a Senior Manager – Finance Operations to lead and transform finance operations across all units.

You will stabilise processes, drive governance, and push automation while managing a sizeable team. The role partners with commercial, ops, BPO and technology to enhance efficiency and control. The ideal candidate has a strong track record in finance process improvement, change management, and delivering scalable solutions that support growth.

Qualifications

• Ten years of progressive experience in finance operations or shared services.
• At least five years of people management leading 15–20 employees.
• Proven track record in driving finance process improvement and transformation.
• Experience leading automation or digitalization in finance is advantageous.

Responsibilities

• Lead day-to-day finance operations across all business units, ensuring accuracy and timeliness.
• Oversee billing, income assurance and collections with strict adherence to SLAs.
• Strengthen treasury controls, liquidity management and governance across finance.
• Manage accounts payable/receivable processes and optimise payment workflows.
• Drive finance transformation through process redesign and automation initiatives.
• Build a high‑performing team, coach leaders, and enable succession planning.

Skills

Leadership

Stakeholder management

Process improvement

Automation

Communication

Education

Bachelor’s degree in accounting, Finance or related discipline

Job description

SENIOR MANAGER - FINANCE OPERATIONS

Job Role & Purpose

We are looking for a dynamic and hands‑on Senior Manager – Finance Operations to lead and transform our finance operations function. This role is responsible for stabilizing and optimizing finance operations across all business units, while driving continuous process improvement, automation and governance excellence. The successful candidate will lead a sizeable operations team and work closely with commercial, operations, BPO and technology stakeholders to redesign finance processes, improve operational efficiency, strengthen controls and support business growth. This is an ideal role for someone who enjoys solving complex operational challenges, building high‑performing teams and leading organizational change.

Finance Operations Leadership

• Lead the day-to-day finance operations across all businesses.
• Stabilize billing operations by improving operational discipline, service quality and turnaround time.
• Ensure finance operations are delivered accurately, efficiently and in accordance with established service levels.
• Drive operational excellence through continuous review and optimization of finance workflows.

Billing & Income Assurance

• Oversee end-to-end billing processes to ensure timely and accurate invoice.
• Strengthening income assurance controls to minimize revenue leakage and improve billing accuracy.
• Partner with business stakeholders to resolve complex billing issues and improve customer experience.
• Monitor operational KPIs and SLAs and implement corrective actions where required.

Treasury & Governance Control

• Oversee treasury operational activities including liquidity and cash management, foreign exchange risk control and banking administration.
• Strengthening governance controls across finance operations by ensuring compliance with internal policies and approval frameworks.
• Identify operational risks and implement preventive controls to safeguard company assets.
• Promote strong governance and control culture within the finance team.

Accounts Receivable

• Oversee collection activities and customer account management.
• Improve debtor ageing and collection efficiency through process enhancements.
• Partner with commercial teams to resolve customer disputes and outstanding balances.
• Ensure timely reconciliation of customer accounts.

Remittance & Accounts Payable

• Manage remittance settlement and reconciliation to customers and banks. Improve the unknowncollection settlement process.
• Oversee accounts payable operations to ensure timely and accurate payments.
• Improve payment workflows and strengthen payment governance.
• Drive operational efficiency while maintaining compliance with internal controls.

Process Improvement & Automation

• Lead finance transformation initiatives by reviewing redesigning and standardizing finance processes.
• Identify automation opportunities using digital technologies and workflow solutions.
• Collaborate with technology and business teams to implement scalable automation initiatives.
• Establish performance dashboards and operational metrics to monitor productivity and service quality.
• Foster a culture of continuous improvement and innovation across the finance operations function.

People Leadership

• Lead, coach and develop a finance operations team of approximately 15–20 employees.
• Foster a high-performance culture focused on accountability, collaboration and continuous learning.
• Build succession plans and develop future finance leaders.
• Drive employee engagement and continuous capability development.

Job Specification

• Bachelor’s degree in accounting, Finance or a related discipline.
• Minimum 10 years of progressive experience in finance operations, shared services or finance transformation.
• At least 5 years of people management experience, leading teams of 15–20 employees.
• Proven track record in driving finance process improvement and operational transformation.
• Experience leading automation or digitalization initiatives within finance is highly advantageous.
• Strong analytical and problem-solving skills with the ability to simplify complex operational issues.
• Excellent communication, influencing and stakeholder management skills across all organizational levels.
• Ability to lead change and gain stakeholder buy-in for new initiatives.
• Highly organized with strong execution capabilities and attention to detail.

Competencies (Knowledge, Skills & Abilities)

• Strategic Problem Solving
• Growth Mindset
• Operational Excellence
• Process Improvement
• Change Management
• Stakeholder Management
• Communication & Influencing
• Team Leadership & Coaching
• Governance & Risk Awareness
• Results Driven

Benefits

• High reputable travel agency
• Flexi staff benefits
• Cross functional & high growth culture

About Us

Founded in 1975, Holiday Tours & Travel Sdn. Bhd. (HTT) is an award‑winning travel management company with over 50 years of industry experience. The company is recognised for its reliability, expertise, and service excellence across corporate, leisure, and luxury travel segments. Its well‑established corporate travel and MICE services support more than 500 global and national accounts, anchored by an exclusive partnership with BCD, one of the world’s leading corporate travel management companies. Beyond corporate travel, HTT serves a diverse leisure portfolio catering to both mass‑affluent and luxury travellers. In the premium segment, bespoke, high‑touch experiences are curated through its luxury brand, T’ROKA by Holiday Tours, for discerning travellers seeking personalised, immersive journeys.

The company is consistently recognised by leading airline and hospitatty partners, including Malaysia Airlines, Singapore Airlines, Qatar Airways, Marriott, Hyatt, IHG, The Travel Corporation, ClubMed, and Royal Caribbean, among others. HTT is also proud to be Malaysia’s first Virtuoso partner—a distinction that reflects its standing within the world’s leading luxury travel network and its commitment to delivering exceptional, curated travel experiences. In addition, HTT has received consumer‑voted recognition such as the Putra Aria Brand Awards in 2024 and 2025.

With a strong focus on digital transformation, customer‑centricity, and long‑term value creation, HTT continues to evolve, driven by a clear ambition: to establish its place as Malaysia’s most trusted name in travel.

We are seeking talented individuals who demonstrate a growth mindset, a passion for delighting customers, and alignment with our core values:WOW – We deliver WOW in all we do. CHANGE – We embrace CHANGE enthusiastically. RELIABLE – We are RELIABLE and trustworthy. GROW – We pursue GROWTH and learning. HUMBLE – We are HUMBLE.

This role offers a dynamic and engaging work environment, with opportunities to participate in industry events and contribute to the company’s growth. If you are passionate about travel and customer service, we invite you to join our team and help create unforgettable travel experiences for our clients. HTT is an equal opportunity employer and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.