Admin - Corporate Operations

Holiday Tours & Travel Sdn Bhd; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

Holiday Tours & Travel (HTT) is seeking an Admin - Corporate Operations to handle transactional work within the operations department and support customer service goals. The role includes organizing sales folders, maintaining records, and compiling data for reporting.

The position covers booking support, invoice verification, and coordination for events like MATTA Fair, with emphasis on accuracy, confidentiality and adherence to SOPs.

Qualifications

• Diploma or Bachelor's Degree in Tourism & Hospitality Management, Business Administration or related field.
• 1 year minimum administration/clerical experience.
• Strong office skills including typing, printing, scanning, data entry, report updating, filing and scheduling.

Responsibilities

• Prepare and organize sales folders to support operational workflow.
• Maintain records and documentation for operational processes.
• Collect, compile and manage operational data for reporting.
• Process exchange orders and refunds according to SLA.
• Verify invoices, bookings and financial transactions for accuracy.
• Support daily operations and travel events such as MATTA Fair.
• Coordinate with internal teams and maintain relationships with customers.

Skills

Administrative tasks

Data entry

Customer service

Attention to detail

Numeracy

Education

Diploma/Bachelor in Tourism & Hospitality Management or Business Admin

Tools

MS Office (Word/Excel/PowerPoint)

Job description

As an Admin - Corporate Operations, your responsible to perform transactions related to the operation department to achieve an excellent level of customer and business expectations.

JOB RESPONSIBILITIES

Administrative & Documentation Tasks

• Prepare and organize sales folders to support operational workflow.
• Maintain proper records and documentation for operational processes.
• Collect, compile, and manage operational data for reporting purposes.
• Update documents and ensure all records are accurate and well organized.

Booking & Transaction Support

• Process exchange orders issuance and refund requests according to the Service Level Agreement (SLA).
• Verify invoices, bookings, and financial transactions to ensure accuracy.
• Ensure all transaction records are properly documented.
• Follow up with clients regarding declined credit card payments.
• Monitor supplier invoices and ensure timely verification and submission for processing.
• HTT Corporate Credit card reconciliation

Operational & Event Support

• Assist in daily operational and administrative tasks when required.
• Support the company’s participation in travel events and exhibitions such as MATTA Fair
• Customer & Internal Coordination
• Collaborate with internal associates to support operational activities.
• Assist in maintaining relationships with key customers through follow-ups and communication.

Compliance & Company Policies

• Ensure confidentiality and security of customer and company information.
• Follow the company’s Standard Operating Procedures (SOPs) and internal policies.
• Ensure no credit given to customers, friends or travel agents unless authorized (written) by Head of Department.
• Perform any additional duties assigned by management when required.

JOB REQUIREMENTS

• Diploma or Bachelor’s Degree in Tourism & Hospitality Management, Business Administration or related field.
• Minimum 1 year working experience in administration and clerical.
• Strong office skills as typing, printing, scanning, copying, data entry, report updating, filing, and scheduling.
• Customer service and experience driven person.
• Attentive to details, accuracy and result oriented person.
• Good level of numeracy and analytical ability.
• Growth mindset person - positive, proactive, creative solutions and make continuous improvement.

Company Overview

Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.

Our Core Values:

Deliver WOW

Be RELIABLE

Pursue GROWTH

Stay HUMBLE