IT Project Manager
Ideal Reliance
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Benefits offered by this job
Job summary
Ideal Reliance in Malaysia is seeking a Project Manager – Digital Solutions to lead end-to-end delivery of CRM, AI, automation, and analytics projects. You will collaborate with customers and internal teams to translate business needs into technical specifications and ensure timely delivery.
The role combines project management and business analysis, with a focus on CRM/AI/automation and data-driven improvements. On-site, 5-day work week, with competitive benefits.
Qualifications
- Bachelor's degree in CS/SE/IS or related field.
- Minimum 5 years of experience in Project Management or Business Analysis for IT solution delivery.
- Experience in CRM, digital transformation, AI/ML, or automation projects is highly preferred.
- Proven ability to work directly with customers and lead cross-functional teams.
- CSM/PSM certification preferred.
- Additional certifications in AI/ML, data analytics, or cloud technologies are an advantage.
- Proficiency with Jira.
- Experience with SRS/SDD documentation tools (diagrams.net).
- Understanding of relational databases and data modeling (e.g., MySQL Workbench).
- Exposure to AI/ML concepts, automation tools, and data pipelines (an advantage).
- Familiarity with HTML and UI/UX wireframing tools.
Responsibilities
- Plan and manage end-to-end delivery of digital solution projects (CRM, AI, automation, analytics, integrations).
- Define and control project scope, timeline, budget, risks, and quality.
- Develop and maintain all project documentation: project plans, status reports, risk logs, and change requests.
- Coordinate cross-functional teams, including technical teams, developers, AI/data engineers, and external customer stakeholders.
- Facilitate project meetings, sprint reviews, technical discussions, and milestone checkpoints.
- Track and report project status to senior management and customer stakeholders.
- Conduct workshops, interviews, and requirement-gathering sessions with customers and internal stakeholders.
- Analyze existing processes, identify gaps, and propose digital solution improvements using CRM, AI, and automation.
- Prepare SRS and SDD.
- Create wireframes, mock-ups, and user flows to support solution design.
- Translate customer business needs into clear technical requirements for development teams.
- Act as a key liaison between customers and internal technical teams.
- Plan and manage User Acceptance Testing (UAT) with customer testers and internal QA teams.
- Oversee go-live activities, deployment, integration testing, and hypercare.
- Ensure smooth handover to operations and support teams.
- Identify opportunities to optimize workflows using CRM, AI, automation, and digital tools.
- Recommend enhancements or system improvements based on feedback.
- Promote best practices in digital adoption, process transformation, and change management.
Skills
Education
Tools
Job description
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field.
Minimum 5 years of experience in Project Management or Business Analysis for IT solution delivery.
Experience in CRM, digital transformation, AI/ML, or automation projects is highly preferred.
Proven ability to work directly with customers and lead cross‑functional teams.
Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred.
Additional certifications in AI/ML, data analytics, or cloud technologies are an advantage.
Proficiency with project tools such as Jira.
Experience with SRS/SDD documentation tools (e.g., diagrams.net).
Understanding of relational databases and data modeling (e.g., MySQL Workbench).
Exposure to AI/ML concepts, automation tools, and data pipelines (an advantage).
Familiarity with HTML and UI/UX wireframing tools.
Job Type: Permanent
Location: Puchong, Selangor
Working Hour: Monday to Friday, 8:30am to 5:30pm (on‑site)
Salary Range: Up to RM12,000.00
Qualifications and requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field.
- Minimum 5 years of experience in Project Management or Business Analysis for IT solution delivery.
- Experience in CRM, digital transformation, AI/ML, or automation projects is highly preferred.
- Proven ability to work directly with customers and lead cross‑functional teams.
- Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred.
- Additional certifications in AI/ML, data analytics, or cloud technologies are an advantage.
- Proficiency with project tools such as Jira.
- Experience with SRS/SDD documentation tools (e.g., diagrams.net).
- Understanding of relational databases and data modeling (e.g., MySQL Workbench).
- Exposure to AI/ML concepts, automation tools, and data pipelines (an advantage).
- Familiarity with HTML and UI/UX wireframing tools.
- Job Type: Permanent
- Location: Puchong, Selangor
- Working Hour: Monday to Friday, 8:30am to 5:30pm (on‑site)
- Salary Range: Up to RM12,000.00
The Project Manager – Digital Solutions is responsible for leading the end‑to‑end delivery of digital solution projects—including CRM implementations, AI‑driven systems, automation initiatives, and system integrations—by working closely with external customers and internal technical teams.
This role serves as both Project Manager and Business Analyst, ensuring strong alignment between customer needs, business objectives, and technical delivery. The Project Manager collaborates with customers, internal stakeholders, developers, solution architects, data/AI teams, and vendors to translate business requirements into technical specifications and drive successful execution. The role ensures that all digital solutions are delivered on time, within scope, and with measurable business value.
- Plan and manage end‑to‑end delivery of digital solution projects (CRM, AI, automation, analytics, integrations).
- Define and control project scope, timeline, budget, risks, and quality.
- Develop and maintain all project documentation: project plans, status reports, risk logs, and change requests.
- Coordinate cross‑functional teams, including technical teams, developers, AI/data engineers, and external customer stakeholders.
- Facilitate project meetings, sprint reviews, technical discussions, and milestone checkpoints.
- Track and report project status to senior management and customer stakeholders.
- Conduct workshops, interviews, and requirement‑gathering sessions with customers and internal business stakeholders.
- Analyze existing processes, identify gaps, and propose digital solution improvements using CRM, AI, and automation.
- Prepare Software Requirements Specifications (SRS) and Software Design Documents (SDD).
- Create wireframes, mock‑ups, and user flows to support solution design and user experience alignment.
- Translate customer business needs into clear technical requirements for development teams.
- Act as a key liaison between customers and internal technical teams.
- Collaborate with developers, data engineers, and vendors to ensure the solution aligns with required functionality.
- Plan and manage User Acceptance Testing (UAT) with customer testers and internal QA teams.
- Oversee go‑live activities, deployment, integration testing, and post‑launch hypercare.
- Ensure smooth handover to operations and support teams.
- Identify opportunities to optimize workflows using CRM, AI, automation, and digital tools.
- Recommend enhancements or system improvements based on feedback from customers and internal teams.
- Promote best practices in digital adoption, process transformation, and change management.
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- EIS
- Medical Insurance
- Annual Leave
- 5 Working Days
- Annual Bonus
- Allowance Provided
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