Project Engineer (KL, Malaysia)

Convergint Asia Pacific; Kuala Lumpur; On-site; MYR 55,800 - 78,120; Full time

Job summary

Convergint Asia Pacific is seeking a field-based service professional in Kuala Lumpur to provide comprehensive support for security systems, including troubleshooting and preventive maintenance. The role emphasizes strong client relations and adherence to company standards.

Prior experience with access control, CCTV, and alarm systems is advantageous. The candidate should hold a diploma in Electronics/Automation or a related field, with basic IT knowledge and excellent communication in English.

Qualifications

• Diploma in electronics, automation, or mechanical engineering is required.
• Experience in security systems and access control helps.
• Basic IT knowledge in hardware, networks and databases is needed.
• Strong English communication and interpersonal skills are essential.

Responsibilities

• Collaborate with the Customer Service Representative to resolve security system issues promptly.
• Provide comprehensive support and maintenance, incl. preventive maintenance, troubleshooting, upgrades, expansions, and training.
• Create system diagrams using AutoCAD.
• Build strong client relationships and improve customer satisfaction.
• Maintain renewal of the support & maintenance contract within the region.

Skills

Security systems

Troubleshooting

Analytical skills

Customer service

English communication

Education

Diploma in Electronics/Automation

Tools

AutoCAD

Job description

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement. Convergint prioritizes strong client relations, while adhering to our standards and policies for timely preventive maintenance.

Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training
• Create detailed system diagrams using AutoCAD software
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction
• Maintain the support & maintenance contract renewal
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements
• Thoroughly follow up on all open technical issues until the problems are fully resolved
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team

Requirements

• Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure
• Strong analytical skill and problem-solving ability
• Strong self‑learning ability, work independently
• Customer‑orientation
• Strong English communication and interpersonal skill

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.