Service Engineer - KL, Malaysia

Convergint Asia Pacific; Selangor; On-site; MYR 45,000 - 89,000; Full time

Job summary

Convergint Asia Pacific in Selangor, Malaysia, is seeking a Field Service Technician for security systems including Access Control and CCTV. You will troubleshoot, perform preventive maintenance, upgrades, system training, and develop detailed diagrams in AutoCAD.

The role emphasizes client relationships, adherence to company standards, and the ability to work under pressure with night-shift standby on a rotational basis.

Qualifications

• This role requires a Diploma in Electronic/Computer/Automation or Mechanical Engineering.
• Experience in security systems with Access Control or CCTV is essential.
• Basic IT knowledge in hardware, networks and databases is required.
• Ability to work under pressure and meet service standards.
• Strong analytical, self-learning and customer-oriented mindset.
• Excellent communication and interpersonal skills; stand-by for night jobs on rotation.

Responsibilities

• Collaborate with the Customer Service Representative to resolve security system issues.
• Deliver comprehensive support including preventive maintenance, troubleshooting, upgrades, and training.
• Create system diagrams using AutoCAD.
• Build strong client partnerships and maintain service contracts.
• Ensure service quality by following company standards and regional processes.
• Perform routine preventive maintenance and address daily troubleshooting needs.
• Follow up on all open technical issues until resolution.

Skills

Troubleshooting

Customer orientation

Communication skills

Analytical thinking

Self-learning

Education

Diploma in Electronic/Computer/Automation or Mechanical Engineering

Tools

AutoCAD

Job description

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement. Convergint prioritize strong client relations, while adhering to our standards and policies for timely preventive maintenance.

Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues.
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
• Create detailed system diagrams using AutoCAD software.
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
• Maintain the support & maintenance contract renewal.
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
• Thoroughly follow up on all open technical issues until the problems are fully resolved.
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.

Requirements

• Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control or CCTV is a must.
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure.
• Strong analytical skill and problem-solving ability.
• Strong self-learning ability, work independently.
• Customer-orientation.
• Excellent communication and interpersonal skills.
• Required to stand-by for night jobs (Rotational basis)