Program Manager, Assistant (PMA)(Executive Level)

Rapid Manufacturing Connectivity Sdn Bhd; Kedah; On-site; MYR 56,000 - 89,000; Full time

Job summary

Rapid Manufacturing Connectivity Sdn Bhd in Kulim, Malaysia invites a proactive Program Manager, Assistant to support the Program Manager in daily activities, manage an existing customer base, and ensure optimal customer satisfaction. You will assist in order processing and extensive communications with various departments and customers/vendors.

The role requires 1–2 years in customer service or related fields, strong organizational skills, and proficiency in Word/Excel.

Qualifications

• 1–2 years in customer service, tech support and/or call center experience preferred.
• Prior manufacturing experience is a plus.
• Experience working with or for OEMs or CM’s.
• Strong organizational and time management skills.
• Proven team player that enjoys working in a fast-paced environment.
• Excellent cross-functional and personal communication skills.
• Strong verbal and written communication skills.
• Effective in working both independently and in a team setting.
• PC: Word and Excel.

Responsibilities

• Assist sales account manager in day-to-day management of assigned accounts and communicate customer inventory demands to Rapid teams to ensure proper inventory levels.
• Conduct extensive order entry according to standard guidelines.
• Manage daily production reports for the assigned territory.
• Coordinate activities between operations, production, accounting, issuing and shipping to provide high-level customer care.
• Use e-mail daily to communicate with other departments, vendors and customers.
• Manage daily/weekly reschedule requests and Open Order Report to ensure 100% on-time delivery and customer satisfaction.

Skills

Customer service

Communication

Time management

Organizational skills

Team player

Verbal communication

Written communication

Independent working

PC: Word & Excel

Education

Diploma or Bachelor degree in business admin or equivalent

Tools

Word

Excel

Job description

Excellent opportunity for a dynamic person to join a cable manufacturing company as a Program Manager, Assistant in Kulim, Malaysia. The Program Manager, Assistant will be assisting Program Manager in daily activities aimed to manage an existing customer base and ensure optimal customer satisfaction. APM will be providing support in order processing, extensive verbal and e-mail communications with various departments within the company as well as Customers/Vendors. Highly organized, detail oriented, computer savvy individual who can take on challenges will be a perfect fit.

Key responsibilities

• Assist sales account manager in the day-to-day management of the assigned accounts, and successfully communicate customer inventory demands to Rapid teams to ensure proper inventory levels.
• Conduct extensive order entry in accordance to the standard guidelines.
• Manage daily production reports as applies to the assigned territory.
• Assist in coordinating activities between operations, production, accounting, issuing and shipping departments to provide the highest level of customer care.
• Utilize e-mail in daily communication with other departments, vendors and customers.
• Manage daily/weekly reschedule requests and Open Order Report to assure 100% OTD and customer satisfaction.

About you

• 1-2 years in customer service, tech support and/or call center experience preferred.
• Prior manufacturing experience is a plus.
• Experience working with or for OEM's or CM's.
• Strong organizational and time management skills.
• Proven team player that enjoys working in a fast paced environment.
• Excellent Cross-functional and personal communication skills.
• Strong verbal and written communication skills.
• Effective in working both independently and in a team setting.
• PC: Word and Excel.
• Diploma or Bachelor degree of business admin or equivalent.

About us

Established in 1976, Rapid Manufacturing is a global electronics manufacturing company specializing in electronic custom-designed cable and wire harness, electro-mechanical, and box build assemblies for OEMs. We have built our reputation as an elite contract manufacturer and earned the trust of our customers through decades of commitment to unparalleled service, reliability and excellence.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Assistant Manager?
• Do you have customer service experience?
• Do you have experience in a sales role?
• Which of the following Microsoft Office products are you experienced with?

Chemicals & Plastics Manufacturing Not specified

Rapid Manufacturing is a global electronics manufacturing company specialist in electronic custom-designed wire & cable harnesses, electro-mechanical, and box build assemblies for OEM's. We focus on the High-mix and low-medium volume production without the long lead times, starting from customer documentation to prompt delivery at competitive prices. Since 1976, Rapid Manufacturing has met its customers' demands with high reliability and quality conformance due to its effective manufacturing techniques, skilled personnel, state-of-the-art equipment, MIS, and ISO discipline.

With over 45 years of operations in the cable/connector industry, the organization operates with the customer in mind. Combining Upper Management leadership, experienced staff, equipment, and IT support, the Company focuses its efforts to solve customers' interconnectivity problems as well as to improve their customer retention level/satisfaction, costs, time to market product, and ROI.

Rapid Manufacturing views its customers as partners. Rapid Manufacturing encourages manufacturers to build a partnership based on trust and commitment to develop a competitive advantage. In working together, we better reach the expected results while increasing profitability for both you and Rapid. This philosophy has helped our Organization to build long lasting partnerships.

Our facilities strategically located in USA (Anaheim, CA-HQ's / Hudson, NH), Mexico (Ensenada, BC), P.R. of China (Shenzhen) and Malaysia (Penang) have been serving OEM's in the following industries: Military, Medical, Industrial, Aerospace, Security, Transportation, Semiconductor, and Homeland Security.

Rapid Manufacturing is a global electronics manufacturing company specialist in electronic custom-designed wire & cable harnesses, electro-mechanical, and box build assemblies for OEM's. We focus on the High-mix and low-medium volume production without the long lead times, starting from customer documentation to prompt delivery at competitive prices. Since 1976, Rapid Manufacturing has met its customers' demands with high reliability and quality conformance due to its effective manufacturing techniques, skilled personnel, state-of-the-art equipment, MIS, and ISO discipline.

With over 45 years of operations in the cable/connector industry, the organization operates with the customer in mind. Combining Upper Management leadership, experienced staff, equipment, and IT support, the Company focuses its efforts to solve customers' interconnectivity problems as well as to improve their customer retention level/satisfaction, costs, time to market product, and ROI.

Rapid Manufacturing views its customers as partners. Rapid Manufacturing encourages manufacturers to build a partnership based on trust and commitment to develop a competitive advantage. In working together, we better reach the expected results while increasing profitability for both you and Rapid. This philosophy has helped our Organization to build long lasting partnerships.

Our facilities strategically located in USA (Anaheim, CA-HQ's / Hudson, NH), Mexico (Ensenada, BC), P.R. of China (Shenzhen) and Malaysia (Penang) have been serving OEM's in the following industries: Military, Medical, Industrial, Aerospace, Security, Transportation, Semiconductor, and Homeland Security.