Program Management Executive

AMC Cincaria Sdn Bhd; Seberang Perai; On-site; MYR 78,000 - 156,000; Full time

Job summary

AMC Cincaria Sdn Bhd is seeking a dedicated account/program manager in Malaysia to serve as the primary client contact and oversee programs resolving scope, budgets, and timelines. You will drive account expansion by identifying upsell and cross-sell opportunities while representing client interests internally.

You will collaborate with engineering, supply chain, and quality teams to deliver on client requirements, monitor KPIs, and manage program health in a fast-paced contract manufacturing

Qualifications

• Project management: able to coordinate across customers and internal teams to deliver requirements.
• ERP system understanding, logistics, and system usage.
• Contract manufacturing knowledge and processes.

Responsibilities

• Serve as the primary point of contact for customers.
• Conduct regular business reviews with clients (quarterly).
• Define scope, objectives, and deliverables for programs.
• Monitor progress, budgets, and schedules.
• Coordinate cross-functional teams (engineering, supply chain, quality).
• Track revenue, margins, and profitability of accounts.
• Report on program performance metrics.
• Identify potential risks in delivery or supply chain.
• Escalate and resolve issues quickly.
• Align account strategies with corporate goals.

Skills

Project management

ERP systems

Contract management

ECM industry knowledge

Communication & presentation

Leadership & team coordination

Problem-solving

Relationship building

Strategic thinking

Resilience & adaptability

Tools

ERP Systems

Job description

This role serves as the primary point of contact for customers, managing accounts with high service quality to build long-term partnerships. You will oversee projects and programs to meet scope, schedule, and budget, while driving account expansion through upselling, cross-selling, and identifying new opportunities. You will represent client interests within the organization, manage timelines and deliverables, build strong rapport with customers, and track KPIs and program health.

Key responsibilities

Serve as the primary point of contact for customers

Conduct regular business reviews with clients (quarterly)

Define scope, objectives, and deliverables for programs

Monitor progress, budgets, and schedules

Coordinate cross-functional teams (engineering, supply chain, quality)

Track revenue, margins, and profitability of accounts

Report on program performance metrics

Identify potential risks in delivery or supply chain

Escalate and resolve issues quickly

Align account strategies with corporate goals

About you

Project Management: Able to work with both customers and all the various internal teams to deliver the customers' requirement

ERP Systems: Understand the ERP system concept, logistic and able to use the system

Contract Management: Complete knowledge in how contract manufacturing works and process involved

Industry Knowledge (ECM): Electronics component lifecycle management, supply chain dynamics, manufacturing process, quality standards (ISO, IPC, RoHS)

Communication & Presentation: Clear, persuasive client interactions

Leadership & Team Coordination: Guiding cross-functional teams

Problem-Solving: Quick resolution of client or program issues

Relationship Building: Trust-based partnerships with clients

Strategic Thinking: Aligning account growth with company vision

Resilience & Adaptability: Handling pressure in fast-paced environments

We are a team of committed professionals passionate about contract manufacturing. Since our establishment in 2019, backed by our parent companies—Airline Mechanical Company Ltd (since 1969) and CINCARIA Sdn Bhd (since 1997)—we have strengthened our capabilities in manufacturing, supply chain, and distribution. Our dedication to professional ethics and excellence continues to drive AMC Cincaria Sdn Bhd’s growth, customer satisfaction, and corporate success.