Program Manager

Versatile Creation Sdn Bhd; Kulim; On-site; MYR 67,000 - 134,000; Full time

Job summary

Versatile Creation Sdn Bhd in Kulim, Malaysia seeks a seasoned Sales Account Manager to lead program team execution, manage orders, and ensure on-time delivery while maintaining high customer satisfaction. The role emphasizes building OEM/CM relationships and coordinating with operations, production, and logistics.

You will analyze solutions, manage quotes, and drive cost-conscious proposals that leverage low-cost regions for faster turnaround.

Qualifications

• Minimum 5 years experience in sales.
• Minimum 3 years experience in managing accounts (OEMs or CMs).
• Leadership experience in sales administration / customer care environment.
• Knowledge in product development and manufacturing processes is a plus.

Responsibilities

• Manage program team execution of orders, contracts, backlog, and facilitate problem resolution across organizations.
• Analyze potential solutions and provide information required to make appropriate decisions that ensure on time delivery and total customer satisfaction.
• Coordinate activities with operations, production, accounting, issuing, and shipping to provide a high level of customer care.
• Monitor and grow established business relationships.
• Organize efforts professionally to meet day-to-day customer requests and follow up on commitments.
• Assist Program Manager Leader in the day-to-day management of the assigned accounts, and communicate customer inventory demands to Rapid teams to ensure proper inventory levels.
• Manage interfaces between the customers' engineering/management teams and Rapid teams to facilitate the introduction of new products.
• Successfully utilize customers’ portals to manage OOR and other reports.
• Maintain 100% OTD and customer satisfaction.
• Work closely with Account Manager to assure timely response of all quotation requests aimed to offer competitive pricing utilizing low cost region and quick turn around.
• Resolve all issues that affect RFQ feedback, quality, delivery, service issue at a high level with customer.
• Review OOR and manage difficulties with order process. Be able to suggest solutions.
• Manage responsibly the Finished Goods inventory for customers that have some inventory program.
• Allocate orders to the appropriate production region allowing customer to take full advantage of the low cost region, opportunities and well as quick turn around for prototypes.
• Oversee all steps involved in managing ECOs and revision changes on current parts.
• Respond all CNC’s assigned to him/her in a timely manner.
• Work and develop new projects within assigned account base.
• Communicate within assigned account base daily/weekly.
• Turn in weekly account status update to Program Manager Leader.
• Create and manage key relationships with selected account base.
• Performs other duties of a similar nature or level.

Skills

Sales leadership

Account management

Cross-functional communication

Customer relationship management

Negotiation

Market analysis

Job description

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• Manage program team execution of orders, contracts, backlog, and facilitate

problem resolution across organizations.

• Analyze potential solutions and provide information required to make

appropriate decisions that ensure on time delivery and total customer

satisfaction.

• Coordinate activities with operations, production, accounting, issuing, and

shipping to provide a high level of customer care.

• Monitor and grow established business relationships.
• Organize efforts professionally to meet day-to-day customer requests and

follow up on commitments.

• Assist Program Manager Leader in the day-to-day management of the

assigned accounts, and successfully communicate customer inventory

demands to Rapid teams to ensure proper inventory levels.

• Manage the interfaces between the customers engineering / management

teams and Rapid teams to facilitate the introduction of new products.

• Successfully utilize customers’ portals to manage OOR and other reports.
• Maintain 100% OTD and customer satisfaction.
• Work closely with Account Manager to assure timely response of all quotation

requests aimed to offer competitive pricing utilizing low cost region and quick

turn around.

• Resolve all issues that affect RFQ feedback, quality, delivery, service issue at

a high level with customer.

• Review OOR and manage difficulties with order process. Be able to suggest
• Manage responsibly the Finished Goods inventory for customers that have

some inventory program.

• Allocate orders to the appropriate production region allowing customer to

take full advantage of the low cost region, opportunities and well as quick

turn around for prototypes.

• Oversee all steps involved in managing ECOs and revision changes on current

parts.

• Respond all CNC’s assigned to him/her in a timely manner.
• Work and develop new projects with in assign account base.
• Communicate with in assigned account base daily/weekly.
• Turn in weekly account status update to Program Manager Leader.
• Create and manage key relationships with selected account base.
• Performs other duties of a similar nature or level.

Job Requirements:

• Minimum 5 years experience in sales.
• Minimum of 3 years experience in managing accounts (OEM’s or CM’s).
• Leadership experience in sales administration / customer care environment.
• Knowledge in product development and manufacturing process is a plus. 5)

Managing personnel

• Assumes responsibilities with appropriate authority.
• Build a team that shares a common vision and work ethic.
• Excellent Cross-functional and personal communication skills.
• Ability to organize a cross functional team to effectively service the customer

base.

• Well developed analytical skills.
• Strong leadership, motivational, and presentation skills.
• Strong Planning, organizational and time management.
• Effective in working both independently and in a team setting.