Production Support & Test Management Specialist 2485

User Experience Researchers Pte Ltd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

User Experience Researchers Pte Ltd in Malaysia seeks an experienced production support and QA specialist to manage containerized Java/Spring Boot services via OpenShift/Kubernetes. The role emphasizes incident response, root cause analysis, and collaborative cross-team problem solving.

You'll plan and execute functional to production validation testing, develop tests and data, and support deployments across Test, UAT, and Production environments. Strong focus on quality and release readiness.

Qualifications

• Plan and execute functional, integration, regression, system, and production validation testing.
• Develop and maintain test cases, test scenarios, test data, and test execution reports.
• Support application deployments across Test, UAT, and Production environments.
• Perform defect identification, troubleshooting, and verification of fixes.
• Support release validation and ensure applications meet quality and operational requirements before deployment.
• Identify opportunities to improve test coverage, testing processes, and automation.

Responsibilities

• Operate and support containerized Java/Spring Boot services across non-production and production environments using OpenShift/Kubernetes.
• Provide L2/L3 production support for applications and services, ensuring system availability, stability, and reliability.
• Monitor production systems, investigate incidents, perform root cause analysis, and drive timely resolution.
• Participate in incident, problem, and change management processes, including on-call and shift support.
• Collaborate with development, infrastructure, database, and other technical teams to investigate and resolve production issues.

Skills

Data Management & Analytics

Data Science/Analysis

Big Data

Data Analytics

Job description

Key Responsibilities:

• Operate and support containerized Java/Spring Boot services across non-production and production environments using OpenShift/Kubernetes.


• Provide L2/L3 production support for applications and services, ensuring system availability, stability, and reliability.


• Monitor production systems, investigate incidents, perform root cause analysis, and drive timely resolution.


• Participate in incident, problem, and change management processes, including on-call and shift support.


• Collaborate with development, infrastructure, database, and other technical teams to investigate and resolve production issues.

Testing & Quality Assurance

• Plan and execute functional, integration, regression, system, and production validation testing.


• Develop and maintain test cases, test scenarios, test data, and test execution reports.


• Support application deployments across Test, UAT, and Production environments.


• Perform defect identification, troubleshooting, and verification of fixes.


• Support release validation and ensure applications meet quality and operational requirements before deployment.


• Identify opportunities to improve test coverage, testing processes, and automation.

Work Result

• Production Support and Test Management

Skill Area

• Data Management & Analytics

Technology

• Data Science/Analysis


• Big Data


• Data Analytics