Production Support & Test Management Specialist 2485

USER Experience Researchers; Cyberjaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

USER Experience Researchers in Cyberjaya is seeking a Production Support & Test Management Specialist to operate and support containerized Java/Spring Boot services across OpenShift/Kubernetes in both non-production and production environments. You will provide L2/L3 production support, monitor systems, investigate incidents, and drive timely resolution.

You'll participate in incident, problem, and change management, collaborate with cross-functional teams, and assist in testing across Test,

Qualifications

• Experience in production support for containerized applications and services.
• Familiarity with OpenShift/Kubernetes environments.
• Strong incident management and problem-solving skills.

Responsibilities

• Operate and support containerized Java/Spring Boot services in OpenShift/Kubernetes.
• Provide L2/L3 production support ensuring availability and reliability.
• Monitor production systems, investigate incidents, and perform root cause analysis.
• Participate in incident, problem, and change management processes, including on-call.
• Collaborate with cross-functional teams to resolve production issues.
• Plan and execute testing across Test, UAT, and Production environments.
• Identify opportunities to improve test coverage and automation.

Skills

Data Management & Analytics

Tools

Data Science/Analysis

Big Data

Data Analytics

Job description

Production Support & Test Management Specialist 2485

• Operate and support containerized Java/Spring Boot services across non-production and production environments using OpenShift/Kubernetes.
• Provide L2/L3 production support for applications and services, ensuring system availability, stability, and reliability.
• Monitor production systems, investigate incidents, perform root cause analysis, and drive timely resolution.
• Participate in incident, problem, and change management processes, including on-call and shift support.
• Collaborate with development, infrastructure, database, and other technical teams to investigate and resolve production issues.

Key Responsibilities

• Operate and support containerized Java/Spring Boot services across non-production and production environments using OpenShift/Kubernetes.
• Provide L2/L3 production support for applications and services, ensuring system availability, stability, and reliability.
• Monitor production systems, investigate incidents, perform root cause analysis, and drive timely resolution.
• Participate in incident, problem, and change management processes, including on-call and shift support.
• Collaborate with development, infrastructure, database, and other technical teams to investigate and resolve production issues.

Testing & Quality Assurance

• Plan and execute functional, integration, regression, system, and production validation testing.
• Develop and maintain test cases, test scenarios, test data, and test execution reports.
• Support application deployments across Test, UAT, and Production environments.
• Perform defect identification, troubleshooting, and verification of fixes.
• Support release validation and ensure applications meet quality and operational requirements before deployment.
• Identify opportunities to improve test coverage, testing processes, and automation.

Work Result

• Production Support and Test Management

Skill Area

• Data Management & Analytics

Technology

• Data Science/Analysis
• Big Data
• Data Analytics