Product Support Specialist

Photobook Worldwide Sdn Bhd; Subang Jaya; On-site; MYR 56,000 - 100,000; Full time

Job summary

Photobook Worldwide Sdn Bhd, based in Malaysia, seeks a detail-oriented Product Configuration & E‑commerce Operations Specialist to manage our growing product catalog across platforms. You will set up products, configure options, pricing, variants and manage day-to-day operations with our product, operations and tech teams.

You will test customer journeys from product selection through to checkout, identify issues, and work with vendors and internal teams to resolve them and improve workflows.

Qualifications

• Experience with e-commerce, product catalogues, systems or operations.
• Strong attention to detail and practical problem-solving.
• Comfortable working with different software, platforms and systems.
• Organised and able to manage multiple priorities.
• Good communication across teams and stakeholders.
• Curious and able to learn how systems work and investigate issues independently.

Responsibilities

• Set up and maintain products across platforms such as Shopify and internal systems.
• Configure product options, pricing, variants and product information.
• Support new product launches and updates across our stores.
• Maintain product collections, templates, tags and related information.
• Test products and customer journeys from selection through to order and fulfilment.
• Identify, troubleshoot and follow up on product, pricing and system issues.
• Work with internal teams, vendors and technology partners to resolve issues.
• Help improve product setup processes and operational workflows.
• Document processes and solutions where useful.

Skills

E-commerce

Product catalogues

Systems

Operations

Tools

Shopify

Job description

About the role

We’re looking for a detail-oriented and hands‑on Product Configuration & E‑commerce Operations Specialist to help manage our growing range of products, stores, and systems. You’ll work across e‑commerce platforms, product setup, testing, troubleshooting, and day‑to‑day operations. You’ll work closely with our product, operations, and tech teams to ensure products are configured correctly and customer journeys work smoothly. We’re looking for someone who is organised, technically curious, enjoys problem-solving, and is comfortable learning new systems.

What you’ll be doing

• Set up and maintain products across platforms such as Shopify, and other internal systems.
• Configure product options, pricing, variants and product information.
• Support new product launches and updates across our stores.
• Maintain product collections, templates, tags and related information.
• Test products and customer journeys from product selection through to order and fulfilment.
• Identify, troubleshoot and follow up on product, pricing and system issues.
• Work with internal teams, vendors and technology partners to resolve issues.
• Help improve product setup processes and operational workflows.
• Document processes and solutions where useful.

What we're looking for

• Some experience with e-commerce, product catalogues, systems or operations.
• Strong attention to detail and a practical approach to problem‑solving.
• Comfortable working with different software, platforms and systems.
• Organised and able to manage multiple priorities.
• Good communication skills and ability to work across different teams.
• Curious and willing to learn how systems work and investigate issues independently.

Nice to have

• Experience with product configuration, catalogue management or e-commerce operations.
• Experience with Shopify or another e-commerce platform.
• Experience with print‑on‑demand or personalised products.
• Familiarity with fulfilment or order‑management systems.
• Updated 3 Sep 2026
• Basic knowledge of scripting, coding or automation and an interest in using technology to improve repetitive processes.
• Exposure to APIs, integrations or connecting different systems is a bonus, but not essential.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Do you have experience using Shopify?
• Do you have a Bachelor Degree?
• How many years' experience do you have as a Product Configuration Engineer?
• Which of the following programming languages are you experienced in?
• What's your expected monthly basic salary?

Photobook Worldwide is one of the region’s leading digital retailers of personalised photo products, headquartered in Malaysia with operations across Australia, Canada, Thailand, Indonesia, Vietnam, and the Philippines. Serving customers in over 100 countries, we specialise in creating premium photo products that transform meaningful moments into lasting memories.

Driven by innovation, creativity, and quality craftsmanship, we combine technology and design to deliver unique customer experiences. With a diverse team representing more than 19 nationalities, we foster a culture of collaboration, ownership, and continuous improvement where people are encouraged to innovate and make an impact.

Photobook Worldwide is one of the region’s leading digital retailers of personalised photo products, headquartered in Malaysia with operations across Australia, Canada, Thailand, Indonesia, Vietnam, and the Philippines. Serving customers in over 100 countries, we specialise in creating premium photo products that transform meaningful moments into lasting memories.

Driven by innovation, creativity, and quality craftsmanship, we combine technology and design to deliver unique customer experiences. With a diverse team representing more than 19 nationalities, we foster a culture of collaboration, ownership, and continuous improvement where people are encouraged to innovate and make an impact.

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