Product Consultant

PA Recruitment (KL) Sdn Bhd; Penang; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Premium retail environment

Product and service training provided

Career growth opportunities

Dynamic, customer-focused environment

Job summary

PA Recruitment (KL) Sdn Bhd is seeking a Customer-Focused Retail Consultant to welcome customers, understand needs, and recommend products in a dynamic store setting. You will conduct product demonstrations, assist with enquiries, and maintain top-tier service standards.

The role involves participating in in-store activations and promotions, with opportunities for career growth and training. This position suits individuals who enjoy teamwork and customer interaction, including rotating shifts

Qualifications

• Experience in retail, sales or customer service is preferred.
• Excellent communication and interpersonal skills.
• Confident, presentable and customer-focused.
• Positive attitude, responsible and eager to learn.
• Able to work independently and as part of a team.
• Fresh graduates with the right attitude are welcome to apply.

Responsibilities

• Welcome and engage customers professionally and provide a warm, positive experience.
• Understand customers' needs and recommend suitable products and solutions.
• Conduct product demonstrations and explain product features and benefits.
• Assist customers throughout their store experience and handle enquiries.
• Maintain a high standard of customer service and store presentation.
• Support in-store activations, workshops, events and promotional activities.
• Follow up with customers and assist with lead generation and conversion.
• Maintain accurate customer records and prepare basic daily/weekly reports.
• Work closely with the team to achieve store KPIs and deliver a smooth customer experience.

Skills

Retail experience

Customer service

Communication skills

Presentable

Team player

Fresh graduates welcome

Job description

Key responsibilities

• Welcome and engage customers professionally and provide a warm, positive experience.
• Understand customers' needs and recommend suitable products and solutions.
• Conduct product demonstrations and clearly explain product features and benefits.
• Assist customers throughout their store experience and handle enquiries.
• Maintain a high standard of customer service and store presentation.
• Support in-store activations, workshops, events and promotional activities.
• Follow up with customers and assist with lead generation and conversion.
• Maintain accurate customer records and prepare basic daily/weekly reports.
• Work closely with the team to achieve store KPIs and deliver a smooth customer experience.

About you

• Retail, Sales or Customer Service experience preferred.
• Excellent communication and interpersonal skills.
• Confident, presentable and customer-oriented.
• Positive attitude, responsible and willing to learn.
• Comfortable working on a rotating shift schedule, including weekends and public holidays.
• Able to work independently as well as part of a team.
• Fresh graduates with the right attitude are welcome to apply.

• Premium and professional retail environment
• Product and service training provided
• Career growth and development opportunities
• Dynamic and customer-focused working environment

Unlock job insights

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• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Product Consultant?
• Which of the following types of qualifications do you have?

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