Product Specialist

DKSH; Johor Bahru; On-site; MYR 55,800 - 89,280; Full time

Job summary

DKSH in Malaysia is seeking a Product Specialist to drive sales growth for pharmacy accounts across the territory. You will manage day-to-day operations, build strong customer relationships, and execute promotional activities to meet targets.

You bring a diploma or degree, 1–2 years of sales experience in healthcare or OTC, plus solid English and MS Office skills. Willingness to travel and cover multiple areas completes the profile; join a company that supports learning and frontline execution.

Qualifications

• Diploma or degree in science, business or related field.
• Minimum 1–2 years of sales experience, preferably in healthcare or pharmacy.
• Basic understanding of pharmacy operations and market trends.
• Strong communication, negotiation and interpersonal skills.
• Self-driven, disciplined and results-oriented with territory planning skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Good command of English, written and spoken.
• Willing to travel and cover multiple areas within the territory.

Responsibilities

• Support day-to-day operating expenditures against budgets to ensure efficient usage of resources.
• Provide input to medical sales plans and implement actions to achieve sales targets.
• Track progress against KPIs and prioritize daily sales activities.
• Call on existing and prospective customers to solicit orders and quotations.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms per company policies.
• Report on competitors' activities and maintain customer data in CRM.
• Record sales data for reporting and tracking purposes.
• Execute continuous improvement activities to enhance sales processes and customer satisfaction.
• Maintain a customer complaints/issues log and follow up on issues.
• Respond to customer orders and queries; inform customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Skills

Sales experience

Communication

Negotiation

Interpersonal skills

Territory planning

Self-driven

Results-oriented

Education

Diploma or degree in any field

Tools

Microsoft Office (Excel/Word/PowerPoint)

Job description

About The Role

The Product Specialist is responsible for driving sales growth and managing key pharmacy accounts within the assigned territory. This role focuses on achieving sales targets, strengthening customer relationships, executing promotional initiatives, and ensuring excellent in-market execution.

What You Will Deliver

Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

What You Bring

• Diploma or Degree in any discipline (Science, Business, or related field preferred).
• Minimum 1-2 years of sales experience, preferably in healthcare, pharmacy, FMCG or OTC channel.
• Basic understanding of pharmacy operations, market trends, and competitor landscape.
• Strong communication, negotiation, and interpersonal skills.
• Self-driven, disciplined, and results-oriented with good territory planning skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Good command of English, both written and spoken.
• Willing to travel and cover multiple areas within assigned territory.

Why Join DKSH