Senior Product Specialist

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Malaysia Sdn Bhd seeks a proactive sales professional to manage Hospital and GP channels for ethical products. You will support the Sales Manager in planning, budgeting, and executing activities to reach targets, while maintaining CRM data and reporting on performance.

You will call on customers, conduct product demonstrations, and prepare quotations. Travel readiness and strong English communication are essential to succeed in this role.

Qualifications

• Degree in science/medical field with at least 1 year of experience in a similar role.
• Willing to travel outstation to cover more than 1 area.
• Strong communication and negotiation skills.
• Proficient in MS Office (Excel/Word/PowerPoint).
• Good command of English (written & spoken).

Responsibilities

• Assist Sales Manager in managing day-to-day operating expenditures against budgets.
• Provide input to medical sales plans and implement action plans to achieve targets.
• Call on existing and prospective customers to solicit orders, demos and quotations.
• Demonstrate products and highlight features and benefits.
• Prepare quotations, tender prices, delivery and terms per company policies.
• Maintain customer data in CRM and report on sales activities.
• Monitor KPIs and progress against sales plans; review daily activities.
• Coordinate with internal stakeholders to ensure timely delivery/installation of products.

Skills

Communication skills

Negotiation skills

MS Office

English proficiency

Education

Science/Medical-related degree

Tools

CRM systems

Job description

The incumbent works closely with the Sales Manager in managing the Hospital and/or GP channel for ethical products.

Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.

Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

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Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH's purpose is to enrich people's lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH's purpose is to enrich people's lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.