Product Operational Specialist

Tranglo; Kuala Lumpur; On-site; MYR 45,000 - 56,000; Full time

Benefits offered by this job

JIRA

Kibana

Job summary

Tranglo is seeking a ProdOps Specialist to ensure the reliability of our transaction platforms. You will bridge Product Management, Software Development, and External Partners to keep live environments healthy and integrations stable.

Key duties include production investigations, third-party integration support, and overseeing end-to-end transaction lifecycles with an eye for automation and DR/BCP readiness. A minimum of 2 years in technical production support is expected.

Qualifications

• At least 2 years in technical production support or related roles.
• Experience analyzing logs and traces to troubleshoot complex issues.
• Experience with third-party integrations and managing external technical relationships.
• Strong understanding of RESTful APIs and interpreting response codes.
• Proficiency in SQL for querying transactional data.
• Experience handling IP whitelisting and network-level access validation.
• Experience participating in DR/BCP exercises.

Responsibilities

• Analyze logs and traces to identify failure points and bottlenecks.
• Lead production deep-dive investigations to resolve defects.
• Coordinate with external partners to troubleshoot integrations.
• Automate repetitive BAU tasks to improve efficiency.
• Participate in DR drills and BC exercises to ensure system resiliency.

Skills

Log analysis

REST APIs

SQL

Production support

Disaster recovery

Tools

JIRA

Kibana

Job description

Title: ProdOps Specialist

Role Overview

The ProdOps Specialist is responsible for the technical reliability and operational integrity of our transaction platforms. This role serves as the high-level technical bridge between Product Management, Software Development, and External Partners. You will focus on the health of the live environment, ensuring that complex third-party integrations and transaction lifecycles function without interruption.

Roles and Responsibilities

1. Technical Investigation & Diagnostics

• Log & Trace Analysis: Analyze application logs and system traces to identify failure points, latency issues, or bottlenecks in the production environment.
• Production Deep-Dives: Lead deep-dive investigations into production defects and software anomalies to ensure rapid resolution.
• Technical Liaison: Partner with Software Development teams to isolate root causes and validate technical fixes.
• Environment Validation: Reproduce complex issues in Staging/UAT environments and perform rigorous validation of hotfixes prior to production deployment.

2. Third-Party Integration & Connectivity

• External Integration Support: Manage and support existing third-party system integrations, acting as the primary technical point of contact for external partner troubleshooting.
• Payload & Protocol Validation: Analyze and validate RESTful API payloads (JSON/XML), response codes, and integration behaviors.
• Secure Connectivity: Coordinate and validate IP whitelisting requests and secure network-level access for all third-party system connections.

3. Transactional Oversight & Operations

• Lifecycle Management: Review and improve the end-to-end transaction lifecycle: Initiation → Processing → Settlement → Reconciliation.
• Process Automation: Drive the automation of repetitive BAU (Business As Usual) operational tasks to improve system efficiency.
• Business Continuity: Lead and participate in Disaster Recovery (DR) drills and BCP exercises to ensure system resiliency.

Qualifications & Requirements

• Professional Background: At least 2 year of experience in Technical Production Support, L3 Application Support, or Technical Product Operations.
• Log Analysis: Proven ability to analyze logs and system traces to troubleshoot complex software issues.
• Third-Party Systems: Experience supporting third-party system integrations and managing external technical relationships.
• API Literacy: Strong understanding of RESTful APIs (JSON/XML) and the ability to interpret API response codes.
• Data Analysis: Proficiency in SQL for querying databases and investigating transactional data flows.
• Network & Security: Experience handling IP whitelisting and network-level access validation.
• Systems Resiliency: Experience participating in Disaster Recovery (DR) or BCP exercises.

Added Advantage

• Familiarity with monitoring and ticketing tools like JIRA and Kibana.
• Exposure to ledger-based architectures or digital wallet systems.
• Ability to automate manual workflows using scripts or internal tools.

Salary Range: RM4,000-RM5,000