Technical Support (SL3)

Luxoft; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Luxoft in Malaysia seeks a skilled Application/Production Support Consultant to provide L3 support for ATM Host and Statements applications. The role requires hands-on AS400, COBOL, RPG, and DB2 experience, with strong troubleshooting and stakeholder communication skills.

You will work with cross-functional teams to investigate incidents, perform root cause analysis, and implement permanent fixes while ensuring system availability and smooth production releases, under ALDON deployment processes.

Qualifications

• 3–5 years of experience in Application Support or Production Support.
• Strong experience in AS400 platform.
• Hands-on experience with COBOL and RPG.
• Experience with DB2 database.
• Experience supporting ATM Host and Statements applications.
• Strong troubleshooting and problem-solving skills.
• Knowledge of ATM transaction processing systems.
• Experience with ALDON deployment tool.
• Understanding of incident, problem, and change management processes.
• Good communication and stakeholder management skills.

Responsibilities

• Provide L3 production support for ATM Host & Statements applications.
• Investigate, troubleshoot, and resolve production incidents and application issues.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Support ATM transaction processing and statement generation systems.
• Monitor application health and ensure system availability and stability.
• Collaborate with business users, infrastructure teams, and vendors for issue resolution.
• Support application deployments and releases using ALDON.
• Participate in incident, problem, and change management activities.
• Perform impact analysis and support production releases.
• Support testing activities and production validation after deployments.
• Prepare and maintain technical and operational documentation.
• Ensure compliance with operational procedures and service level agreements.

Skills

AS400 experience

COBOL

RPG

DB2

ATM host

ALDON deployment

Incident management

Troubleshooting

Communication

Stakeholder management

Job description

Job Description

Project Description:

Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Consultants to be part of the project

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising, and standardising technology systems as well as banking operations in Malaysia and overseas branches.

The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.

You will be working in a newly set-up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities:

• Provide L3 production support for ATM Host & Statements applications.
• Investigate, troubleshoot, and resolve production incidents and application issues.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Support ATM transaction processing and statement generation systems.
• Monitor application health and ensure system availability and stability.
• Collaborate with business users, infrastructure teams, and vendors for issue resolution.
• Support application deployments and releases using ALDON.
• Participate in incident, problem, and change management activities.
• Perform impact analysis and support production releases.
• Support testing activities and production validation after deployments.
• Prepare and maintain technical and operational documentation.
• Ensure compliance with operational procedures and service level agreements.

Mandatory Skills Description:

• 3-5 years of experience in Application Support or Production Support.
• Strong experience in AS400 platform.
• Hands-on experience with COBOL.
• Hands-on experience with RPG.
• Experience with DB2 database.
• Experience supporting ATM Host and Statements applications.
• Strong troubleshooting and problem-solving skills.
• Knowledge of ATM transaction processing systems.
• Experience with ALDON deployment tool.
• Understanding of incident, problem, and change management processes.
• Good communication and stakeholder management skills.