TechOps Engineer

PAYDIBS SDN BHD; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Paydibs Sdn Bhd in Kuala Lumpur is seeking an experienced TechOps/Applications Support professional to troubleshoot production issues, APIs, and backend services, and to coordinate incident responses. You will work with Grafana/Prometheus/ELK Stack for monitoring, perform log analysis, runbooks, and participate in on-call rotations while supporting deployments and security updates.

Candidates should have 3–5 years in fintech infra or related areas, strong SQL, Linux/Windows, scripting, and

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Software Engineering or a related field.
• 3–5 years in Application Support, Technical Operations, Infrastructure or DBA roles, fintech preferred.
• Strong troubleshooting in production apps, APIs, backend systems, or third-party integrations.
• Hands-on experience in log analysis, system monitoring, incident management, and RCA.
• Proficiency in SQL, database maintenance, backups, and restoration.
• Familiarity with Linux/Windows, cloud infra and networking fundamentals.
• Experience with deployments, configuration management and production support.
• Knowledge of Grafana/Prometheus/ELK Stack; Bash, PowerShell or Python scripting.

Responsibilities

• Troubleshoot production issues, API errors, backend failures, and integration problems.
• Perform log analysis, tracing, diagnostics, and root-cause investigations.
• Support deployments, configuration updates, and release validations.
• Monitor system health, respond to alerts, and manage incidents with escalation.
• Maintain runbooks, SOPs, and operational guides.

Skills

Log analysis

Incident management

SQL

Linux/Windows

Scripting

Cloud infrastructure

Monitoring tools

Security basics

Education

Bachelor's Degree in IT/CS/SE or related field

Tools

Grafana

Prometheus

ELK Stack

Job description

Troubleshoot production issues, API errors, backend failures, and integration problems.

Perform log analysis, tracing, diagnostics, and root-cause investigations.

Support deployments, configuration updates, and release validations.

Monitor system health, respond to alerts, and manage incidents with proper escalation.

Maintain strong documentation for runbooks, SOPs, and operational guides.

TechOps & Infrastructure Operations

Manage internal IT tools, email, user access, and endpoint support where needed.

Handle onboarding/offboarding processes, device provisioning, and IT hygiene.

Coordinate with cloud/infra/security teams for patching, resource utilisation, and security updates.

Maintain monitoring dashboards and participate in on-call rotations.

Ensure systems follow operational best practices, including backups, patching, and security updates.

Database & Performance Operations

Run routine operational tasks such as backups, restores, maintenance jobs and housekeeping.

Optimise slow queries, analyse execution plans, and identify performance bottlenecks.

Apply patches, updates, and configuration optimisations following internal standards.

Support schema changes, migrations, and environment preparations.

Proactively monitor database health, performance metrics, and anomalies.

Job Requirements:

Bachelor's Degree in Information Technology, Computer Science, Software Engineering or a related field.

Minimum 3–5 years of experience in Application Support, Technical Operations, Infrastructure Support or Database Administration, preferably in fintech or financial services.

Strong troubleshooting skills in production applications, APIs, backend systems and third-party integrations.

Hands‑on experience in log analysis, system monitoring, incident management and root‑cause analysis.

Proficiency in SQL, database maintenance, query optimisation, backup and restoration.

Familiarity with Linux/Windows environments, cloud infrastructure and networking fundamentals.

Experience in application deployments, configuration management and production support.

Knowledge of monitoring tools such as Grafana, Prometheus, ELK Stack or equivalent.

Basic scripting knowledge in Bash, PowerShell or Python.

Understanding of IT security, access management, backup procedures and operational best practices.

Strong analytical, problem‑solving, communication and documentation skills.

Ability to work independently under pressure and participate in on‑call rotations when required.

Experience in payment gateway environments, AWS/Azure or PCI DSS compliance would be an added advantage.

Paydibs Sdn Bhd is a Bank Negara–regulated payment service provider under the Financial Services Act 2013. It enables businesses to accept e‑payments via its proprietary solutions—Paydibs Pay for in‑store QR/e‑wallet payments (Alipay, TNG, Boost, etc.) integrated with POS and mobile devices, and Paydibs Checkout for online payments via Visa, MasterCard, FPX, and e‑wallets. With robust fraud protection, real‑time notifications, and easy API integration, Paydibs simplifies payment acceptance.

Paydibs Sdn Bhd is a Bank Negara–regulated payment service provider under the Financial Services Act 2013. It enables businesses to accept e‑payments via its proprietary solutions—Paydibs Pay for in‑store QR/e‑wallet payments (Alipay, TNG, Boost, etc.) integrated with POS and mobile devices, and Paydibs Checkout for online payments via Visa, MasterCard, FPX, and e‑wallets. With robust fraud protection, real‑time notifications, and easy API integration, Paydibs simplifies payment acceptance.