Technical Lead, Application Support

Randstad Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Randstad Malaysia is seeking an experienced Production Support lead to oversee daily operations for core banking and payment platforms in Kuala Lumpur. You will drive production stability and coordinate with L2/L3 engineering teams to minimize downtime.

The role emphasizes incident and problem management, RCA, stakeholder communication, release readiness, and post-deployment coordination, with a focus on data-driven improvements and operational hygiene.

Qualifications

• 6 to 10+ years in application or production support for banking/payment systems.
• Bachelor's Degree in IT, Computer Science, Engineering, or related field.
• Strong troubleshooting, architecture/integration understanding, and ITIL expertise (Incident, Problem, Change).
• Experience coordinating with development teams, QA, and third‑party vendors/payment networks.
• Ability to stay calm and decisive during high‑pressure live incidents.

Responsibilities

• Drive Production Stability: oversee daily support activities to maximize uptime and minimize disruption for core banking and payment platforms.
• Incident & Problem Management: own incident triage, lead rapid issue resolution with L2/L3 teams, and perform root-cause analysis (RCA).
• Business & Stakeholder Bridge: interface with business users, provide updates, and manage escalations.
• Release & Deployment Support: validate production releases, ensure pre-deployment readiness, and coordinate post-deployment cutovers.
• Continuous Optimization: implement automated runbooks, track system health metrics, and streamline operational workflows.

Skills

Incident management

Problem management

ITIL

Stakeholder management

Education

Bachelor's Degree

Job description

about the company

We are a premier regional financial institution committed to driving digital banking excellence and seamless customer experiences across Asia.

about the job

• Drive Production Stability: Oversee daily support activities to ensure maximum uptime and minimal business disruption for core banking and payment platforms.

• Incident & Problem Management: Own incident triage, lead rapid issue resolution with L2/L3 engineering teams, and perform root-cause analysis (RCA) to eliminate recurring defects.

• Business & Stakeholder Bridge: Serve as the primary interface for business users, delivering transparent updates and managing escalations with poise.

• Release & Deployment Support: Validate production releases, ensure pre-deployment readiness, and coordinate non-event post-deployment cutovers.

• Continuous Optimization: Implement automated support runbooks, track system health metrics, and streamline operational workflows.

the requirements

• Experience: 6 to 10+ years in application or production support environments, with strong exposure to critical banking, card, or payment systems.

• Education: Bachelor's Degree in IT, Computer Science, Engineering, or a related field.

• Technical & Process Mastery: Deep troubleshooting and debugging skills, solid understanding of application architecture/integration flows, and ITIL framework expertise (Incident, Problem, Change).

• Vendor & Stakeholder Oversight: Proven track record coordinating with development squads, QA teams, and third‑party technology vendors/payment networks.

• Mindset: Strong ownership, structured issue management, and the ability to stay calm and decisive during high‑pressure live incidents

about the manager/team

You will join the Delivery & Operations Division. You'll lead a team of support professionals, collaborating closely with business stakeholders, developers, and vendor partners. The team culture values ownership, data‑driven improvements, and structured collaboration.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree