Product & Customer Quality Engineer (PQA) Lead

WIWYNN TECHNOLOGY SERVICE MALAYSIA SDN. BHD.; Kulai; On-site; MYR 56,000 - 100,000; Full time

Job summary

WIWYNN TECHNOLOGY SERVICE MALAYSIA SDN. BHD. is seeking a Product & Customer Quality (PQA) Engineer to coordinate cross‑functional teams in resolving production quality issues and to ensure timely closure.

You will collect and review yield data, drive continuous improvement, lead customer QPA/QSA, handle complaints, assist MPM with quality requirements, establish control plans for manufacturing processes, review RMA status, and perform FAI with reporting.

Qualifications

• More than 3 years’ experience in Production or Process Quality Assurance / Management.
• Proficient in quality management tools and methods including SPC, MSA, QCC, FMEA, PMP, QEC, 8D reports and SCAR.
• Strong problem-solving abilities and logical thinking.
• Demonstrated leadership capabilities.
• Excellent communication skills for collaboration with internal teams and external stakeholders.

Responsibilities

• Coordinate team to solve production quality issues and ensure issue closure.
• Collect and review product yield rate and coordinate team to drive continuous improvement.
• Lead customer QPA/QSA and handle customer complaints to resolve issues.
• Assist MPM to resolve customer quality related requirements.
• Establish quality control plans and ensure manufacturing processes follow the plan.
• Review RMA status and drive quality improvement; perform product FAI and generate FAI report.

Skills

Quality Assurance

Problem Solving

Leadership

Communication

Process Improvement

Education

Engineering degree

Tools

SPC

MSA

QCC

FMEA

PMP

QEC

Eight-D Reports

SCAR

Job description

WIWYNN TECHNOLOGY SERVICE MALAYSIA SDN. BHD. is seeking a Product & Customer Quality (PQA) Engineer to coordinate cross‑functional teams in resolving production quality issues and to ensure timely closure.

You will collect and review yield data, drive continuous improvement, lead customer QPA/QSA, handle complaints, assist MPM with quality requirements, establish control plans for manufacturing processes, review RMA status, and perform FAI with reporting.