Prodctn/Maint, Field Svc

Otis Elevator Co.; Petaling Jaya; On-site; MYR 42,000 - 72,000; Full time

Benefits offered by this job

Company car

Tools provided

Phone

Intensive training

Uniforms and work clothes

Job summary

Otis Elevator Co. in Malaysia seeks an on-site Field Service Technician to manage service operations and customer relations across the east coast region.

You will conduct maintenance visits, oversee elevator portfolios, and respond swiftly to breakdowns to ensure high first-time fix rates. With at least 2 years in the elevator sector and strong electrical engineering knowledge, you will operate safely, communicate clearly with customers, and work independently or with a team plus use digital

Qualifications

• At least 2 years of experience in the elevator sector.
• Good skills in electricity and electrical engineering.
• Safety as a priority for all tasks.
• Able to communicate effectively with customers and on-site teams.
• Comfortable working alone or in a team.
• Proficient with electronic and digital tools.

Responsibilities

• Carry out 100% of the elevator maintenance and service visits within your territory.
• Manage the portfolio of elevators in your defined geographic area.
• Respond quickly to fix breakdowns with a focus on first-time fixes.
• Perform minor repairs to maintain operation.
• Liaise with customers on-site to build strong working relationships.

Skills

Elevator maintenance

Electrical engineering

Safety-conscious

Communication

Teamwork / autonomy

Digital tools

Education

High school diploma

BA/BS degree preferred

3+ years relevant work experience

Tools

Digital applications for managing work teams

Job description

Date Posted: 2026-10-20

Country: Malaysia

Location: Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

Role Overview

Manage service operation, customer management and service routing across east coast branch, consist of Malaysia

On a typical day you will:

• Carry out 100% of the elevator maintenance and service visits of the units within your territory.
• Work within your defined geographical area / territory, managing the portfolio of elevators within it.
• Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix.
• Carry out minor repairs to achieve continual operation.
• Liaise directly with the customer while on site to build a good working relationship.

Responsibility

• You have at least 2 years of experience in the elevator sector.
• You have good skills in electricity and electrical engineering.
• You are a committed professional, with safety as your priority.
• You are comfortable communicating to others.
• You are curious, adaptable, and you know how to work alone or in a team.
• You are comfortable using electronic and digital tools.

Qualification

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 3 years)
• Experience with digital applications for managing work teams and products
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service.
• People management
• Planning - of schedule for Technicians
• Strong communication skills

What’s In it For Me / Benefits

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
Customize here for work schedule, shift or weekly hours
We offer you remuneration in accordance with local financial standards and wage agreement
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
You will receive modern and high-quality work clothes, your own tools, an iPhone and a company car (customize here)
The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].