Procurement Operation Support Lead (Japanese speaker)

VitalAire Canada Inc.; Petaling Jaya; On-site; MYR 112,000 - 190,000; Full time

Job summary

VitalAire Canada Inc. in Malaysia is hiring a Procurement Operation Support Lead (Japanese speaker) to oversee a regional procurement support team within APAC, including Japan and Pacific markets. You will supervise daily P2P operations, enforce governance, and drive process improvements.

The role requires a bachelor's degree in a related field, 3–5 years in GBS or procurement operations, and hands-on experience with Coupa or ERP systems, with fluency in English and Japanese.

Qualifications

• Bachelor's degree in Procurement, Supply Chain, Business, or related field.
• 3–5 years in GBS/Shared Services or Procurement Ops, with supervisory experience.
• Experience leading multi-cultural regional teams.
• Heads-on with e-Procurement and ERP systems.
• Fluent in English and Japanese.

Responsibilities

• Lead and empower APAC procurement support team.
• Oversee daily P2P operations and ensure governance.
• Drive process automation and standardization.
• Manage P2P helpdesk and resolve escalations.
• Train users and manage COI communications.
• Collaborate with cross-functional teams.

Skills

Team Leadership

Global Collaboration

Procurement Ops

P2P Process

Cross-cultural Leadership

Digital Tools

Education

Bachelor’s degree in Procurement/Supply Chain/Business

Tools

Coupa

Oracle

D365

Graphite Connect

ServiceNow

Job description

## Procurement Operation Support Lead (Japanese speaker)Apply: Malaysia, Petaling Jaya: Full time: Posted Today: R10101489ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.The Procurement Operations Support Lead will lead and empower a dynamic, multi-cultural procurement support team, oversee daily Procure-to-Pay (P2P) operations, ensure rigorous governance and compliance, and drive process automation. He/She will also play a key role in expanding our operational footprint across regional portfolios, including the Japan and Pacific markets.## How will you CONTRIBUTE and GROW?* **Team Leadership & Regional Management:** Supervise daily procurement support operations, coach team members, foster autonomy, optimize workloads, and lead seamless service transitions across APAC regions.* **Governance & Compliance Surveillance:** Enforce procurement policies (e.g., Split PR monitoring, catalog compliance), track PO acknowledgments, manage aging POs, and maintain continuous audit readiness.* **P2P Transactional & System Support:** Manage intercompany and non-critical PRs, administer PO lifecycles (soft/hard close, re-open), test punch-out catalogs, and resolve escalated P2P workflow issues.* **Process Automation & Continuous Improvement:** Partner with cross-functional teams to drive P2P process standardization, advocate for new digital tool adoption, and guide specialists in continuous improvement (CI) initiatives.* **P2P Helpdesk Management:** Manage daily user and supplier queries via the myProc/POS ticketing system, providing prompt troubleshooting and guidance on Coupa workflows.* **Stakeholder Training & Communication:** Conduct monthly \"Back-to-Basic\" user training, distribute procurement newsletters, publish ticketing guidelines, and manage annual Conflict of Interest (COI) communications.## Are you a MATCH?* **Education:** Bachelor’s degree in Procurement, Supply Chain, Business, or a related field.* **Experience:** 3 to 5 years of experience in a Global Business Services (GBS), Shared Services, or Procurement Operations environment, including a proven track record in a supervisory/team lead role.* **System Proficiency:** Hands-on experience with e-Procurement and ERP systems (specifically Coupa, Oracle / D365, Graphite Connect, or ServiceNow).* **Leadership & People Management:** Demonstrated success in leading and coaching multi-cultural, cross-regional teams with a focus on talent development, workload balance, and team well-being.* **Process & Digital Agility:** Proven ability to adapt quickly in fast-paced environments, adopt new digital enterprise tools, and drive continuous improvement.* **Language Skills:** Fluent in English and Japanese