Procurement Operation Support Lead (Japanese speaker)

Balazs; Petaling Jaya; On-site; MYR 90,000 - 120,000; Full time

Job summary

Balazs is seeking a Procurement Operations Support Lead (Japanese speaker) based in Petaling Jaya, Malaysia. This role will oversee a dynamic procurement support team, drive P2P governance, and expand regional footprints in Japan and Pacific markets.

You will lead daily operations, coach multicultural teams, and ensure compliance. The ideal candidate will have a Bachelor’s degree in a related field, 3–5 years in GBS/Shared Services or Procurement Ops, and strong experience with Coupa,

Qualifications

• Bachelor’s degree in Procurement, Supply Chain, Business, or related field.
• 3–5 years in a Global Business Services, Shared Services, or Procurement Operations environment with supervisory experience.
• Hands-on experience with e-Procurement and ERP systems (Coupa, Oracle/D365, Graphite Connect, or ServiceNow).
• Leadership experience in multi-cultural, cross-regional teams with talent development focus.

Responsibilities

• Lead daily procurement support operations and coach team across APAC regions.
• Enforce governance and compliance; track PO acknowledgments and aging POs; ensure audit readiness.
• Oversee P2P transactions, intercompany PRs and PO lifecycles; manage catalog testing and escalations.

Skills

Leadership

Cross-cultural teamwork

Digital agility

English

Japanese

Education

Bachelor's degree

Tools

Coupa

Oracle/D365

Graphite Connect

ServiceNow

Job description

## Procurement Operation Support Lead (Japanese speaker)Apply: Malaysia, Petaling Jaya: Full time: Posted Today: R10101489ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.The Procurement Operations Support Lead will lead and empower a dynamic, multi-cultural procurement support team, oversee daily Procure-to-Pay (P2P) operations, ensure rigorous governance and compliance, and drive process automation. He/She will also play a key role in expanding our operational footprint across regional portfolios, including the Japan and Pacific markets.## How will you CONTRIBUTE and GROW?* **Team Leadership & Regional Management:** Supervise daily procurement support operations, coach team members, foster autonomy, optimize workloads, and lead seamless service transitions across APAC regions.* **Governance & Compliance Surveillance:** Enforce procurement policies (e.g., Split PR monitoring, catalog compliance), track PO acknowledgments, manage aging POs, and maintain continuous audit readiness.* **P2P Transactional & System Support:** Manage intercompany and non-critical PRs, administer PO lifecycles (soft/hard close, re-open), test punch-out catalogs, and resolve escalated P2P workflow issues.* **Process Automation & Continuous Improvement:** Partner with cross-functional teams to drive P2P process standardization, advocate for new digital tool adoption, and guide specialists in continuous improvement (CI) initiatives.* **P2P Helpdesk Management:** Manage daily user and supplier queries via the myProc/POS ticketing system, providing prompt troubleshooting and guidance on Coupa workflows.* **Stakeholder Training & Communication:** Conduct monthly \"Back-to-Basic\" user training, distribute procurement newsletters, publish ticketing guidelines, and manage annual Conflict of Interest (COI) communications.## Are you a MATCH?* **Education:** Bachelor’s degree in Procurement, Supply Chain, Business, or a related field.* **Experience:** 3 to 5 years of experience in a Global Business Services (GBS), Shared Services, or Procurement Operations environment, including a proven track record in a supervisory/team lead role.* **System Proficiency:** Hands-on experience with e-Procurement and ERP systems (specifically Coupa, Oracle / D365, Graphite Connect, or ServiceNow).* **Leadership & People Management:** Demonstrated success in leading and coaching multi-cultural, cross-regional teams with a focus on talent development, workload balance, and team well-being.* **Process & Digital Agility:** Proven ability to adapt quickly in fast-paced environments, adopt new digital enterprise tools, and drive continuous improvement.* **Language Skills:** Fluent in English and Japanese