Priority Banking: Client Services & Operations Exec

HLB; Pasir Gudang; On-site; MYR 33,000 - 61,000; Full time

Job summary

Hong Leong Bank is seeking a customer service professional to excel in a fast-paced banking environment, handling deposits, withdrawals, remittances, and product launches while meeting accuracy and CSAT targets.

The role involves supporting relationship managers, growing CASA/FD books, and cross-selling PL, credit cards, portfolios, and funding options, with emphasis on integrity and customer focus.

Qualifications

• Malaysian citizen
• Diploma in business-related studies
• At least 2 years of customer service experience
• Cash handling and transaction processing experience

Responsibilities

• Provide exemplary service to High Net Worth Clients and support CSAT targets.
• Accept and process deposits, withdrawals, remittance, and other products accurately and timely.
• Carry targets for CASA and FD Book growth; promote PL, Credit Cards, Portfolio Sales and ASBF Funding.
• Support Relationship Managers and Area Managers in building rapport with priority banking customers

Skills

Customer service

Cash handling

Transaction processing

Cross-selling

Education

Diploma in Business Studies

Job description

Hong Leong Bank is seeking a customer service professional to excel in a fast-paced banking environment, handling deposits, withdrawals, remittances, and product launches while meeting accuracy and CSAT targets.

The role involves supporting relationship managers, growing CASA/FD books, and cross-selling PL, credit cards, portfolios, and funding options, with emphasis on integrity and customer focus.