Executive - Business Channels - Priority Banking (Operations & Customer Service)

HLB; Pasir Gudang; On-site; MYR 33,000 - 61,000; Full time

Job summary

Hong Leong Bank is seeking a customer service professional to excel in a fast-paced banking environment, handling deposits, withdrawals, remittances, and product launches while meeting accuracy and CSAT targets.

The role involves supporting relationship managers, growing CASA/FD books, and cross-selling PL, credit cards, portfolios, and funding options, with emphasis on integrity and customer focus.

Qualifications

• Malaysian citizen
• Diploma in business-related studies
• At least 2 years of customer service experience
• Cash handling and transaction processing experience

Responsibilities

• Provide exemplary service to High Net Worth Clients and support CSAT targets.
• Accept and process deposits, withdrawals, remittance, and other products accurately and timely.
• Carry targets for CASA and FD Book growth; promote PL, Credit Cards, Portfolio Sales and ASBF Funding.
• Support Relationship Managers and Area Managers in building rapport with priority banking customers

Skills

Customer service

Cash handling

Transaction processing

Cross-selling

Education

Diploma in Business Studies

Job description

If you are looking to excel and make a difference, take a closer look at us…

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities:

• Provide exemplary customer service to High Net Worth Clients and contribute to expected levels of CSAT (Customer Satisfaction) scores;
• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner while;
• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product
• To support the Relationship Managers & Area Managers in building business rapport with priority banking customers

Job Requirements:

• Malaysian citizen
• Candidate must possess a minimum Diploma in any business related studies
• Candidate must possess at least 2 years of working experience in customer service
• Possess cash handling and transaction processing experience
• Related working experience in Financial Institution will be an added advantage

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve ourmission of infusing diversity in thinking and skillsets into our organisation.Candidatesare assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.