Presales Engineer — AIoT, Smart Home & CCTV Solutions

T3 INTERNATIONAL MALAYSIA SDN. BHD.

Kuala Lumpur

On-site

MYR 52,000 - 90,000

Full time

4 days ago

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Job summary

T3 INTERNATIONAL MALAYSIA SDN. BHD. is seeking a proactive presales/technical support specialist in Kuala Lumpur to assist the Sales team with POC activities, product demonstrations, and customer trials.

You will translate customer requirements into clear technical specs for Product and R&D teams, coordinating across regions including China, to deliver tailored AIoT, Smart Home, CCTV solutions. Responsibilities include deployment support, testing, troubleshooting, and post-sales assistance, plus

Qualifications

Bachelor degree or above in electronics, communications, IoT, intelligence or related majors is preferred.
1-3 years of working experience in presales or after-sales in telecommunications.
Experience in CCTV, AIoT, Smart Home or networking products is an added advantage.
Proficiency in English is required; Mandarin Chinese fluency is highly preferred for China-based collaboration.

Responsibilities

Support Proof of Concept (POC) activities, product demonstrations, and customer trials.
Assist Sales by providing technical support during customer meetings, product presentations, exhibitions, trade shows, and marketing events, including booth setup and on-site demos.
Translate customer requirements into actionable technical requirements for Product and R&D teams; coordinate to provide technical solutions and timely feedback.
Support product deployment, testing, and troubleshooting as needed.
Provide technical support for customer inquiries and after-sales issues when necessary.
Conduct functional testing and validation for AIoT, Smart Home, CCTV, and related products before deployment.
Test and validate mobile apps, web interfaces, software features, and device functions.
Set up basic cloud environments, perform integration testing, and ensure cloud functionality.
Identify, reproduce, troubleshoot, and document hardware, software, application, and networking issues.
Prepare test cases, test reports, user guides, and technical documentation.
Collaborate with Product and R&D teams, including China-based teams, to report issues and feedback.