Presales Engineer

Cartrack; Kuala Lumpur; On-site; MYR 100,000 - 145,000; Full time

Job summary

Cartrack in Kuala Lumpur is seeking a Presales Engineer to translate customer needs into technical solutions, develop ROI evaluations, and deliver compelling demonstrations and proofs of concept. You will engage with customers and align solutions with their operational challenges.

The role requires collaboration with product teams, onboarding customers, and tailoring IoT-based deployments with API integrations and cloud architectures to scale across industries.

Qualifications

• Bachelor's degree in Engineering/CS/STEM from a tier-1 university.
• Minimum 3 years of pre-sales experience in software implementation.
• Excellent communication and presentation skills, able to simplify tech concepts.
• Understanding of software architecture and next-gen tech (IoT, AI, Cloud).
• Strong understanding of APIs and integrations.
• Customer-centric and results-driven with attention to detail.

Responsibilities

• Translate customer needs into technical requirement documents.
• Develop ROI evaluations based on use cases and requirements.
• Organise and deliver demonstrations, proofs of concept, and implementations.
• Write scripts to address customer challenges and ensure a seamless adoption.
• Build relationships and onboard customers, enabling solution adoption and upsell.
• Collaborate with product teams to inform feature development and integrations.

Skills

Stakeholder communication

Presentation skills

APIs

IoT

Cloud

Software architecture

Education

Bachelor's degree in Engineering/CS/STEM

Job description

We’re a world-leading smart mobility software company with over 2,000,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer’s operational difficulties with technology?

We’re looking for a Presales Engineer to join our growing team!

Your Job

• Know everything there is to know about Cartrack solutions and how they can solve real customer challenges across different industries. You will help customers develop their tech strategy and be their trusted IoT pro!
• Translate customer business needs into technical requirement documents that can be understood and implemented by technical teams.
• Develop compelling ROI evaluations based on customer use cases and requirements
• Make things happen. You will organize, plan, create and deliver on demonstrations, convincing proof of concepts and implementations. This includes writing scripts that tackle our customer challenges and create a seamless experience when adopting our solutions.
• Build a strong relationship with your clients and ensure their business grows alongside ours. You will ensure they are successfully onboarded and that our solution becomes a critical part of their operations (including any integrations or up-sell at later stages).
• Work with our product teams to help innovate new features and solutions that will benefit thousands of businesses. You will help us better understand our customers, their needs and how we can continue to be their favorite technology partner.
• Develop strong industry knowledge of IoT based outbound operational management and related system integrations.

Requirements

• Minimum of a bachelor’s degree in Engineering, Computer Science, or a STEM field at a tier 1 University.
• Minimum 3 years’ work experience in pre-sales consultations in software implementation.
• Excellent communication and presentation skills. You will explain complex tech into simple layman terms that anyone can understand.
• Understanding of software architecture and next-gen technology (IoT, Computer Vision, AI, Cloud).
• Strong understanding of APIs.
• Passionate about making our customers’ lives easier and driven by success.
• Meticulous, organized and well structured.