Sales Engineer

Cartrack; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Cartrack is seeking a Sales Engineer to join our fast-growing Malaysia team. You will translate customer needs into technical requirements and present demonstrations that show how our IoT-enabled mobility solutions solve real challenges.

You will develop ROI evaluations, create proofs of concept scripts, onboard clients, and nurture long-term relationships. You will work with product teams to adapt features to customer needs and become a trusted technology partner.

Qualifications

• Bachelor's degree in Engineering/CS or STEM from a reputed university.
• Minimum 3 years in pre-sales or software implementation.
• Excellent communication and presentation skills; able to simplify tech for various audiences.
• Understanding of software architecture and IoT/AI/Cloud.
• Strong understanding of APIs.

Responsibilities

• Know Cartrack solutions and translate customer needs into technical requirements.
• Develop ROI evaluations based on customer use cases and requirements.
• Organize, plan, and deliver demonstrations and proofs of concept; write scripts to tackle customer challenges.
• Build strong client relationships and onboard customers; pursue upsell opportunities.
• Collaborate with product teams to inform feature development and align with customer needs.
• Develop industry knowledge of IoT-based outbound operational management and system integrations.

Skills

Pre-sales experience

Customer communication

APIs

IoT

Cloud

Product demonstrations

Solution architecture

Education

Bachelor's degree in Engineering/CS

Tools

IoT platforms

APIs

Job description

A bit about us

We’re a world-leading smart mobility software company with over 2,000,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer’s operational difficulties with technology?

We’re looking for a Sales Engineer to join our growing team!

Your Job

• Know everything there is to know about Cartrack solutions and how they can solve real customer challenges across different industries. You will help customers develop their tech strategy and be their trusted IoT pro!

  • Translate customer business needs into technical requirement documents that can be understood and implemented by technical teams.

  • Develop compelling ROI evaluations based on customer use cases and requirements

• Make things happen. You will organise, plan, create and deliver on demonstrations, convincing proof of concepts and implementations. This includes writing scripts that tackle our customer challenges and create a seamless experience when adopting our solutions.

• Build a strong relationship with your clients and ensure their business grows alongside ours. You will ensure they are successfully onboarded and that our solution becomes a critical part of their operations (including any integrations or up-sell at later stages).

• Work with our product teams to help innovate new features and solutions that will benefit thousands of businesses. You will help us better understand our customers, their needs and how we can continue to be their favourite technology partner.

• Develop strong industry knowledge of IoT based outbound operational management and related system integrations.

Requirements

• Minimum of a bachelor’s degree in Engineering, Computer Science, or a STEM field at a tier 1 University.

• Minimum 3 years’ work experience in pre-sales consultations in software implementation.

• Excellent communication and presentation skills. You will explain complex tech into simple layman terms that anyone can understand.

• Understanding of software architecture and next-gen technology (IoT, Computer Vision, AI, Cloud).

• Strong understanding of APIs.

• Passionate about making our customers’ lives easier and driven by success.

• Meticulous, organised and well structured.