Premium Auto Service Advisor: Customer Focus & Growth

SV Prestige Auto Sdn Bhd; Kajang; On-site; MYR 33,000 - 61,000; Full time

Job summary

SV Prestige Auto Sdn Bhd is seeking a customer-focused Service Advisor to join as a full-time member of our team. You will manage the repair and maintenance process for our Subaru vehicles, ensuring exceptional service from greeting the customer to final invoicing.

You will liaise with the service team to prepare accurate estimates, timelines and costs, while keeping customers informed. Strong communication and a meticulous approach are essential to success in this role.

Qualifications

• 2+ years of experience in customer-facing roles in automotive service.
• Excellent communication and interpersonal skills for customer interactions.
• Strong problem-solving and decision-making abilities to resolve issues.
• Good understanding of vehicle maintenance and repair processes.
• Proficient with computerized service management systems.
• Strong organizational and time management skills for multitasking.
• Attention to detail and accuracy in all tasks.

Responsibilities

• Greet customers and provide a professional, friendly service experience.
• Listen to concerns and document service/repair requests accurately.
• Coordinate with service team to provide detailed estimates and timelines.
• Prepare estimated service and repair costs for customers.
• Provide regular updates on vehicle status and any additional work needed.
• Address customer queries and resolve complaints effectively.
• Stay updated on vehicle services and promotions relevant to customers.
• Assist with invoicing and record-keeping as needed.

Skills

Customer service

Communication skills

Problem solving

Time management

Attention to detail

Technical knowledge

Team coordination

Tools

Service management software

Job description

SV Prestige Auto Sdn Bhd is seeking a customer-focused Service Advisor to join as a full-time member of our team. You will manage the repair and maintenance process for our Subaru vehicles, ensuring exceptional service from greeting the customer to final invoicing.

You will liaise with the service team to prepare accurate estimates, timelines and costs, while keeping customers informed. Strong communication and a meticulous approach are essential to success in this role.