Automotive Service Advisor: Customer-Focused Specialist

PESAT CTM SDN BHD; Kuantan; On-site; MYR 47,000 - 74,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Ongoing training

Positive work environment

Flexible work arrangements

Incentives

Job summary

PESAT CTM SDN BHD in Kuantan, Pahang, Malaysia, is seeking a dedicated Service Advisor. This full-time role links customers with the technical team to ensure vehicles receive proper attention and high customer satisfaction.

Responsibilities include greeting customers, assessing vehicle concerns, documenting details, and preparing quotations. The ideal candidate has 2–3 years in automotive service, strong communication, and proficiency with service software.

Qualifications

• 2–3 years of experience as a Service Advisor in automotive.
• Knowledge of service procedures, maintenance schedules and common issues.
• Excellent communication and interpersonal skills to build rapport.
• Able to manage multiple tasks in a busy environment.
• Proficiency with service management software and computer systems.
• Solid automotive terminology and technical knowledge.
• Strong customer service mindset and ability to exceed expectations.
• Ability to collaborate with mechanics and other team members.
• Strong organization and time management.
• Attention to detail in documentation.
• Problem-solving skills and calm handling of difficult situations.
• Valid driving licence is advantageous.
• Fluency in English and Malay; additional languages are a plus.

Responsibilities

• Greet customers professionally at the service centre.
• Listen to vehicle concerns and service requirements.
• Document customer and vehicle details in the system.
• Provide service recommendations based on guidelines.
• Prepare detailed service quotations and explain costs.
• Schedule service appointments and manage the calendar.
• Coordinate between customers and the technical team.
• Keep customers informed about progress and status.
• Handle inquiries and resolve concerns promptly.
• Maintain accurate records of service transactions.
• Process invoices and payment arrangements.
• Upsell spare parts or maintenance packages.
• Follow up after service to ensure satisfaction.

Skills

Customer service

Communication

Time management

Team collaboration

Documentation

Service management software

Bilingual English/Malay

Driving licence

Job description

PESAT CTM SDN BHD in Kuantan, Pahang, Malaysia, is seeking a dedicated Service Advisor. This full-time role links customers with the technical team to ensure vehicles receive proper attention and high customer satisfaction.

Responsibilities include greeting customers, assessing vehicle concerns, documenting details, and preparing quotations. The ideal candidate has 2–3 years in automotive service, strong communication, and proficiency with service software.