Postpaid Account Manager (MEP) - East Coast

maxine; Kampung Sungai Karang Darat; On-site; MYR 60,000 - 100,000; Full time

Job summary

Maxis is seeking a Postpaid Account Manager (MEP) to lead and grow our network of Maxis Exclusive Partners across Malaysia. You will drive mobile, fibre, and home connectivity sales while coordinating with partners to align strategies and execute growth plans.

The role focuses on performance, relationship development, and delivering superior customer and partner experiences in a dynamic telecommunications environment.

Responsibilities

• Drive achievement of Mobile, Broadband, Fibre and Home Connectivity sales targets across assigned Maxis Exclusive Partners (MEP).
• Develop and execute territory growth plans to improve acquisition, revenue, market penetration and partner productivity.
• Lead regular business reviews with MEP owners and key partner personnel to monitor performance and identify growth opportunities.
• Build strong relationships with partners and provide business consultation to improve overall commercial outcomes.
• Support customer acquisition, retention, upselling, cross-selling and convergence initiatives.
• Drive dealer capability development through coaching, guidance and performance management.
• Identify new business opportunities, touchpoint expansion opportunities and market growth areas.
• Monitor competitor activities and provide regular market intelligence and recommendations.
• Ensure compliance with company policies, governance requirements, branding standards and operational procedures.
• Work closely with internal stakeholders to support business priorities, strategic initiatives and customer experience improvements.

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Postpaid Account Manager (MEP) is responsible for managing and developing Maxis Exclusive Partners (MEP) within the assigned territory to drive Mobile, Fibre and Home Connectivity growth. The role acts as the key liaison between Maxis and its partners, ensuring business performance, dealer development, customer acquisition, revenue growth and operational excellence while supporting sustainable business expansion.

Key Responsibilities

• Drive achievement of Mobile, Broadband, Fibre and Home Connectivity sales targets across assigned Maxis Exclusive Partners (MEP).
• Develop and execute territory growth plans to improve acquisition, revenue, market penetration and partner productivity.
• Lead regular business reviews with MEP owners and key partner personnel to monitor performance and identify growth opportunities.
• Build strong relationships with partners and provide business consultation to improve overall commercial outcomes.
• Support customer acquisition, retention, upselling, cross-selling and convergence initiatives.
• Drive dealer capability development through coaching, guidance and performance management.
• Identify new business opportunities, touchpoint expansion opportunities and market growth areas.
• Monitor competitor activities and provide regular market intelligence and recommendations.
• Ensure compliance with company policies, governance requirements, branding standards and operational procedures.
• Work closely with internal stakeholders to support business priorities, strategic initiatives and customer experience improvements.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.