Postpaid Account Manager (MEP) – East Coast

Maxis; Kampung Sungai Karang Darat; On-site; MYR 60,000 - 100,000; Full time

Job summary

Maxis is seeking a Postpaid Account Manager (MEP) to drive Mobile, Fibre and Home Connectivity growth across designated Exclusive Partners. You will act as the primary liaison between Maxis and partners, overseeing performance, revenue growth and operational excellence.

You will develop territory plans, conduct business reviews, coach partners, and identify new business opportunities while ensuring compliance with branding and governance.

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical? The Postpaid Account Manager (MEP) is responsible for managing and developing Maxis Exclusive Partners (MEP) within the assigned territory to drive Mobile, Fibre and Home Connectivity growth. The role acts as the key liaison between Maxis and its partners, ensuring business performance, dealer development, customer acquisition, revenue growth and operational excellence while supporting sustainable business expansion.

Key Responsibilities

• Drive achievement of Mobile, Broadband, Fibre and Home Connectivity sales targets across assigned Maxis Exclusive Partners (MEP).
• Develop and execute territory growth plans to improve acquisition, revenue, market penetration and partner productivity.
• Lead regular business reviews with MEP owners and key partner personnel to monitor performance and identify growth opportunities.
• Build strong relationships with partners and provide business consultation to improve overall commercial outcomes.
• Support customer acquisition, retention, upselling, cross-selling and convergence initiatives.
• Drive dealer capability development through coaching, guidance and performance management.
• Identify new business opportunities, touchpoint expansion opportunities and market growth areas.
• Monitor competitor activities and provide regular market intelligence and recommendations.
• Ensure compliance with company policies, governance requirements, branding standards and operational procedures.
• Work closely with internal stakeholders to support business priorities, strategic initiatives and customer experience improvements.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people.

#SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, governance requirements, branding standards and operational procedures. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.