Postpaid Account Manager (MEP) – East Coast

MAXIS; Kuantan; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maxis in Malaysia is seeking a Postpaid Account Manager (MEP) to manage and grow Maxis Exclusive Partners across the assigned territory, driving Mobile, Fibre and Home Connectivity sales while ensuring strong partner performance and customer experience.

You will lead business reviews, identify growth opportunities, and coach partners to improve acquisition, revenue, and market penetration, collaborating with internal stakeholders to meet targets and uphold brand standards.

Responsibilities

• Drive achievement of Mobile, Broadband, Fibre and Home Connectivity sales targets across assigned Maxis Exclusive Partners (MEP).
• Develop and execute territory growth plans to improve acquisition, revenue, market penetration and partner productivity.
• Lead regular business reviews with MEP owners and key partner personnel to monitor performance and identify growth opportunities.
• Build strong relationships with partners and provide business consultation to improve overall commercial outcomes.
• Support customer acquisition, retention, upselling, cross-selling and convergence initiatives.
• Drive dealer capability development through coaching, guidance and performance management.
• Identify new business opportunities, touchpoint expansion opportunities and market growth areas.
• Monitor competitor activities and provide regular market intelligence and recommendations.
• Ensure compliance with company policies, governance requirements, branding standards and operational procedures.
• Work closely with internal stakeholders to support business priorities, strategic initiatives and customer experience improvements.

Job description

Are you ready to get ahead in your career?We want to empower you to turn your ambitions into achievements.We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.Why does this job exist and why is it critical?The Postpaid Account Manager (MEP) is responsible for managing and developing Maxis Exclusive Partners (MEP) within the assigned territory to drive Mobile, Fibre and Home Connectivity growth. The role acts as the key liaison between Maxis and its partners, ensuring business performance, dealer development, customer acquisition, revenue growth and operational excellence while supporting sustainable business expansion.Key Responsibilities• Drive achievement of Mobile, Broadband, Fibre and Home Connectivity sales targets across assigned Maxis Exclusive Partners (MEP).• Develop and execute territory growth plans to improve acquisition, revenue, market penetration and partner productivity.• Lead regular business reviews with MEP owners and key partner personnel to monitor performance and identify growth opportunities.• Build strong relationships with partners and provide business consultation to improve overall commercial outcomes.• Support customer acquisition, retention, upselling, cross-selling and convergence initiatives.• Drive dealer capability development through coaching, guidance and performance management.• Identify new business opportunities, touchpoint expansion opportunities and market growth areas.• Monitor competitor activities and provide regular market intelligence and recommendations.• Ensure compliance with company policies, governance requirements, branding standards and operational procedures.• Work closely with internal stakeholders to support business priorities, strategic initiatives and customer experience improvements.What’s next?Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.