Mid-Market Account Manager (Johor Bahru)

Maxis; Johor Bahru; On-site; MYR 67,000 - 112,000; Full time

Job summary

Menara Maxis in Malaysia is seeking a Mid-Market Account Manager to oversee relationships with mid-market clients in the Southern Region, Johor Bahru. You will work to understand client needs and promote Maxis solutions to drive mutual value.

Fresh graduates are welcome. You will use CRM to manage pipelines, build strategic accounts, close deals, and coordinate with Solution Sales teams to deliver seamless service and growth.

Qualifications

• 1–2 years of relevant sales or account management experience.
• Fresh graduates are welcome to apply.
• Experience with CRM is preferred.
• Strong deal-closing and problem-solving abilities.
• Bachelor-level education in business or a related field.

Responsibilities

• Develop strategic plans for the Southern Region (Johor Bahru).
• Maintain and grow key mid-market accounts.
• Identify new business opportunities and close deals.
• Collaborate with Solution Sales/Pre-Sales teams.
• Manage CRM pipeline and update weekly.
• Assist collections on aging invoices.

Skills

CRM experience

Solution selling

Relationship building

Communication skills

Interpersonal skills

Education

Business/Sales degree

Tools

CRM software

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

We are looking for a Mid-Market Account Manager to oversee the relationships of Maxis with its Mid-Market clients in Southern Region - Johor Bahru. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be able in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our Maxis’ solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success. Fresh graduates who are energetic with a can-do attitude are highly encouraged to apply!

What are you accountable for?

• Develop and formulate strategic and tactical plans in a bigger market portfolio.
• Ensure KPI and goals of hunting accounts are met.
• Build market position by identifying potential business deals and close relationship with new customers;
• Provide and screen data/information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making;
• Protects organization’s value by keeping company information and tender confidential;
• Grow account depth and breadth
• Assist collection team on customers’ aging.
• Ensure pipeline in CRM are diligently updated – consistently putting new opportunities week on week AND progressing the opportunity sales motion from creation to closing.
• Develop Account plans for all customers.
• Work with ECO to drive operational smoothness in handling accounts.
• Accountable on driving every opportunity to closure with a close plan.
• Keeping track of all post sales activities with timely delivery.
• Working closely with Solution Sales/Pre Sales team and Identifying new solutions for all assigned customers for sustainable account growth.

What do you need to have for this role?

• Ideally candidates with 1-2 years of experience.
• Fresh graduates are welcomed to apply.
• Experience in using CRM.
• Excellent solution selling skills.
• Excellent sales performance track record.
• Telco experience is an added advantage but not necessary.
• Prefer IT / System integrator sales background.
• Able to engage conversation with customers.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Result driven and passionate individual who eager to help customer by providing solutions based on customer needs.
• Relationship management skills and openness to feedback.
• Tertiary education in business administration, sales or relevant field.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people.

To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’.