POS Applications Support & Training Specialist - Shift

W GENERATION TRADING; Kuala Lumpur; On-site; MYR 20,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Opportunities for promotion

Job summary

W GENERATION TRADING seeks an Application Support Specialist to maintain and support software for customers in Malaysia, with day and night shifts at Kepong and Damansara. The role covers training, installation, and client demonstrations.

You will handle POS issues, document user guides, and assist with software customization requests. Strong English, SQL and networking skills are essential, with a 4-on/4-off pattern and occasional travel.

Qualifications

• Diploma in IT-related field required.
• At least 1 year of working experience in related field.
• Good command in written and spoken English.
• Proficient in SQL and networking tools.

Responsibilities

• Training will be provided for knowledge transfer.
• Assist onsite/remote installation of systems; travel to new clients may be required.
• Take standby shifts to support users remotely.
• Perform onsite/remote training and product feature demonstrations for clients.
• Prepare and develop documentation including user guides and software customization requests and testing.
• Provide user support for POS and technical issues including remote troubleshooting.
• Track and resolve customer issues using the ticketing system.
• Ad hoc tasks as assigned by management.

Skills

English proficiency

SQL

Multitasking

Fast learner

Education

Diploma in IT

Tools

Networking tools

Job description

W GENERATION TRADING seeks an Application Support Specialist to maintain and support software for customers in Malaysia, with day and night shifts at Kepong and Damansara. The role covers training, installation, and client demonstrations.

You will handle POS issues, document user guides, and assist with software customization requests. Strong English, SQL and networking skills are essential, with a 4-on/4-off pattern and occasional travel.