Policy Data Specialist — Life Insurance Services

Prudential; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Prudential is seeking a Policy Services Associate in Kuala Lumpur to process policy data requests, ensuring accuracy within SLA. You will report to a Team Lead in the Policy Services team and handle traditional life, ILP and term policies.

Ideal candidates have 1–2 years in life insurance policy servicing, strong MS Office skills, and a customer-focused, detail-oriented mindset willing to work extra hours during peak periods.

Qualifications

• Degree holder with 1–2 years in Life insurance policy servicing.
• Experience in customer data management processes.
• Knowledge of Life, ILP and term policies is advantageous.

Responsibilities

• Process customer requests under the customer data management function for traditional life, ILP and term policies in accordance to guidelines, service standards and quality.
• Ensure escalation cases are flagged out and work with the team leader towards resolution within the service level agreement.

Skills

Customer data management

Communication skills

Attention to detail

Team player

MS Office

Education

Degree holder

Tools

MS Office

Job description

Prudential is seeking a Policy Services Associate in Kuala Lumpur to process policy data requests, ensuring accuracy within SLA. You will report to a Team Lead in the Policy Services team and handle traditional life, ILP and term policies.

Ideal candidates have 1–2 years in life insurance policy servicing, strong MS Office skills, and a customer-focused, detail-oriented mindset willing to work extra hours during peak periods.