Life & Health Insurance Customer Care

Prudential Services Asia; Kuala Lumpur; On-site; MYR 36,000 - 72,000; Full time

Job summary

Prudential Services Asia in Kuala Lumpur is looking for a service professional to deliver exceptional customer service for life and health insurance products. You will be the first point of contact for customer inquiries via hotline, ensuring a professional and tactful response.

The ideal candidate will handle customer requests, process information, and engage effectively through various communication channels. Prudential values diversity and inclusivity, making it a supportive environment for all employees.

Qualifications

• Excellent customer service skills and experience in handling inquiries.
• Ability to communicate effectively through various channels like phone and text.
• Problem-solving skills to address customer needs and feedback.

Responsibilities

• Provide best-in-class customer service via hotline for insurance inquiries.
• Process information for provider and customer inquiries about various services.
• Follow up with customers on their inquiries through calls or messages.
• Resolve special requests and provide solutions to team leaders for approval.

Job description

Prudential Services Asia in Kuala Lumpur is looking for a service professional to deliver exceptional customer service for life and health insurance products. You will be the first point of contact for customer inquiries via hotline, ensuring a professional and tactful response.

The ideal candidate will handle customer requests, process information, and engage effectively through various communication channels. Prudential values diversity and inclusivity, making it a supportive environment for all employees.