Pharma IT: 24/7 Application Support Specialist

ARCONDIS AG / GmbH; Malaysia; On-site; MYR 118,953 - 198,255; Full time

Job summary

ARCONDIS AG / GmbH is seeking a Customer Support Specialist in Malaysia to provide Level 2 Application Support for critical business applications. Candidates should have strong analytical skills, solid IT knowledge, and experience with ServiceNow. The role requires collaboration with stakeholders across varying seniority levels and handling incidents and requests in accordance with ITIL processes. A deep understanding of systems in the pharmaceutical sector is preferred.

Qualifications

• Strong analytical skills with the ability to identify gaps and propose solutions.
• Experience with ServiceNow or similar ITSM tools.
• Comfortable interacting with stakeholders remotely.

Responsibilities

• Provide Level 2 Application Support for critical business applications.
• Collaborate with stakeholders and vendors to build knowledge of the application environment.
• Manage application documentation and access controls.

Skills

Analytical skills

General IT knowledge

Communication skills

Documentation skills

Experience with ServiceNow

Fluent in English

Technical familiarity with systems

Experience in Agile environments

Knowledge of system integration

Experience in user training

Job description

ARCONDIS AG / GmbH is seeking a Customer Support Specialist in Malaysia to provide Level 2 Application Support for critical business applications. Candidates should have strong analytical skills, solid IT knowledge, and experience with ServiceNow. The role requires collaboration with stakeholders across varying seniority levels and handling incidents and requests in accordance with ITIL processes. A deep understanding of systems in the pharmaceutical sector is preferred.