Customer Support Engineer – Remote Care

F. Hoffmann-La Roche AG; Petaling Jaya; On-site; MYR 161,030 - 241,545; Full time

Job summary

F. Hoffmann-La Roche AG is seeking a Customer Support Partner in Petaling Jaya, Malaysia. This role involves troubleshooting, installation of instruments, and providing after-sales support to ensure high customer satisfaction.

The ideal candidate should possess a diploma in engineering with strong troubleshooting and multitasking skills, and at least 1 year of experience in a related field. Experience in IT and business development is a plus.

Qualifications

• At least 1 year of related experience in a similar industry is preferred.
• IT experience is an added advantage.
• Knowledge in marketing and business development is beneficial.

Responsibilities

• Perform instrument troubleshooting and installation.
• Provide service training for customers.
• Document customer interactions in the CRM system.
• Collaborate with cross-functional teams for customer solutions.
• Meet customer service KPIs.

Skills

Troubleshooting skills

Customer-oriented

Multitasking skills

Problem-solving abilities

Team player

Education

Diploma in Biomedical, Electronic, Mechanical Engineering or equivalent

Job description

F. Hoffmann-La Roche AG is seeking a Customer Support Partner in Petaling Jaya, Malaysia. This role involves troubleshooting, installation of instruments, and providing after-sales support to ensure high customer satisfaction.

The ideal candidate should possess a diploma in engineering with strong troubleshooting and multitasking skills, and at least 1 year of experience in a related field. Experience in IT and business development is a plus.