Customer Support & Solutions Associate (APAC, Malaysia)

Align Technology, Inc.; Malaysia; On-site; MYR 60,000 - 72,000; Full time

Job summary

Align Technology, Inc. is seeking a Customer Support Representative in Malaysia to handle inquiries across channels and support treatment status and sales follow-up.

The role requires collaboration with multiple departments, strong communication, and accurate data entry in the company databases. Ideal candidates will have a Bachelor’s degree, 3–5 years of customer service experience, and proficiency with CRM software like Salesforce.

Qualifications

• Bachelor’s degree required.
• 3–5 years of customer service experience required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficiency in CRM systems (Salesforce) and basic computer skills.
• Willingness to work weekends as needed.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, chat, e-mail, or mail to achieve satisfaction.
• Utilize company systems to support treatment status and sales follow-up.
• Collaborate with other departments to provide customer solutions.
• Identify and escalate issues needing additional attention.
• Provide feedback on customer trends and recurring issues to management.
• Enter marketing information and client contact details into the database; proficient in using CRM systems and company website.
• Adhere to departmental performance metrics including contact volume, turnaround time, and quality.
• Document all customer interactions accurately in company databases.

Skills

Customer service experience

Attention to detail

Communication skills

Teamwork

Organizational skills

Proficiency in CRM software

Education

Bachelor’s degree

Tools

Salesforce

Customer support software

Job description

Align Technology, Inc. is seeking a Customer Support Representative in Malaysia to handle inquiries across channels and support treatment status and sales follow-up.

The role requires collaboration with multiple departments, strong communication, and accurate data entry in the company databases. Ideal candidates will have a Bachelor’s degree, 3–5 years of customer service experience, and proficiency with CRM software like Salesforce.