Performance Operations Lead — Data-Driven Analytics

ZALORA Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

ZALORA Malaysia seeks an Associate Manager - Performance Operations in Kuala Lumpur to lead data collection, analysis, and reporting of fulfillment metrics across MY, PH & ID. You will partner with Data Science to implement data-driven improvements and automate dashboards in Looker.

You will coach a small team, oversee data requests, and define KPIs to drive operational efficiency and strategic decisions in a fast-paced e-commerce environment.

Qualifications

• Bachelor’s degree in BI/Analytics or related field.
• 3–5 years’ experience in data analytics, business intelligence, or related field.
• 1–2 years’ experience in process improvement or project management within E-commerce, manufacturing, warehousing or logistics.

Responsibilities

• Partner with the Data Science team to resolve data-quality issues and gaps; align on metric/KPI definitions and measurement methodologies; perform UAT for newly deployed data sources and tables.
• Define and scope business problems and propose sustainable, data-driven solutions.
• Maintain the current channels for stakeholder requests (e.g., data-accuracy concerns, deep-dive analyses to support process/system improvements, automated dashboards to monitor operational health).
• Review the data requests; assess scope and impact, set urgency and priority levels, allocate resources, and manage stakeholder expectations with clear timelines and updates.
• Coach and mentor team members in both technical skills and business domain knowledge.
• Lead the team to promote a data-driven, problem-solving mindset across the organisation; automate key metrics and insights in Looker.
• Support data and analytics requirements across countries; understand the SOPs for each venture and warehouse process.
• Contribute to and maintain the knowledge base; document findings and post-implementation timelines/chronologies.
• Foster a culture of continuous learning and development, ensuring that the team stays up-to-date with the latest trends and technologies in data analytics and business intelligence.

Skills

Looker

SQL

Excel

Data analytics

BI tools

Python

R

Education

Bachelor’s degree in Business Intelligence and Analytics, Data Science, Information Systems, Computer Science or related field

Tools

Warehouse Management Systems

Job description

ZALORA Malaysia seeks an Associate Manager - Performance Operations in Kuala Lumpur to lead data collection, analysis, and reporting of fulfillment metrics across MY, PH & ID. You will partner with Data Science to implement data-driven improvements and automate dashboards in Looker.

You will coach a small team, oversee data requests, and define KPIs to drive operational efficiency and strategic decisions in a fast-paced e-commerce environment.