Senior Executive - Performance Operations

ZALORA Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

ZALORA Group in Kuala Lumpur is seeking an analytical, process-oriented professional to support analysis and lead core projects to improve operations in our Southeast Asia fulfillment centers.

The role requires a Bachelor's in a quantitative field and 1–3 years of experience in project management or process improvement. You will work with cross-functional teams, develop KPI reports, and drive data-driven operational enhancements across the OMS and warehouse processes.

Qualifications

• Bachelor's degree in a quantitative field.
• 1–3 years in project management or process improvement.
• Experience with warehouse or supply chain transformation.
• Proficient in Excel; SQL/Looker preferred.
• Strong analytical and communication skills.
• Excellent command of English.

Responsibilities

• Analyze operation processes and large datasets to gather insights.
• Implement tech-supported improvements in the OMS system.
• Prepare structured business cases to evaluate opportunities.
• Create flow charts, SOPs, and project documentation.
• Support project planning, stakeholder communication, and execution.
• Provide updates to stakeholders on strategy and progress.
• Create KPI reports for Operations leaders and project stakeholders.

Skills

Data analysis

Process improvement

Project coordination

Communication

Analytical thinking

Education

Bachelor's degree in a quantitative field

Tools

SQL

Looker

Excel

Job description

ZALORA is looking for an analytical and process-oriented person with an interest in the Operations and e-commerce industry. In this role you will support analysis and lead core projects to drive operational improvements in the ZALORA fulfillment centers in South East Asia. This is a dynamic role in a fast-paced and growing business where you will work closely with the Company's Top Management, and get extensive regional and cross-functional exposure

Responsibilities:

• Analyze the operation processes and large datasets to gather process insights and propose process improvement ideas, primarily focusing on operational processes.
• Implement tech-supported improvements in the OMS system
• Prepare structured business cases to evaluate potential business opportunities
• Create flow charts, presentations, standard operating procedures, and supporting documentation for the implementation of improvement projects
• Contribute to critical project management phases such as project planning, stakeholders communication, and improvement execution
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Create and send out KPI reports to Operations leaders and other project stakeholders to track progress.

Requirements:

• Bachelor's degree in Business, Engineering, Supply Chain, Operations, or another quantitative discipline.
• 1-3 years of experience in project management, process improvement, operations excellence, warehouse operations, supply chain, e-commerce, logistics, consulting, or a similar environment.
• Experience supporting warehouse and supply chain transformation initiatives, including process redesign, operational optimization, system implementation, or continuous-improvement projects.
• Strong proficiency in Microsoft Excel is essential; experience with SQL, Looker, or other Business Intelligence and data-visualization tools is preferred.
• Strong analytical and problem-solving skills, with the ability to structure complex operational issues and turn data into actionable insights.
• Comfortable working with large datasets, operational KPIs, productivity metrics, inventory data, and performance reports.
• Strong project coordination skills, including tracking timelines, action items, risks, dependencies, and stakeholder alignment.
• Excellent interpersonal and communication skills, with the ability to work effectively with cross-functional teams, warehouse teams, technology teams, and external partners.
• Passion for warehouse operations, supply chain excellence, automation, and continuous process improvement.
• Excellent spoken and written English.

The Zalora Story

ZALORA is Asia's leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region's pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.