Performance Operations & Analytics Lead

ZALORA Group; Kuala Lumpur; On-site; MYR 134,000 - 268,000; Full time

Job summary

ZALORA is seeking an analytical and process-driven Data Analytics Lead to join our Kuala Lumpur team. You will oversee collection, analysis, and reporting of fulfillment-related data to support efficiency, performance improvements, and strategic decisions across MY, PH and ID.

You will partner with Data Science to resolve data quality, define metrics, automate dashboards in Looker, mentor teammates, and drive data-driven changes across warehouses and operations in a fast-paced multicultural

Qualifications

• Bachelor's degree in BI/Analytics, Data Science, Information Systems, Computer Science or related field.
• 3-5 years' experience in data analytics, business intelligence, or a related field.
• 1-2 years' experience in process improvement or project management within E-commerce, manufacturing, warehousing, or logistics (plus points).
• Advanced skills in Looker and SQL, and/or other BI packages; very good knowledge of Microsoft Excel.
• Excellent logical thinking and problem structuring; comfortable with flow charts and workflow mapping tools.
• Excellent spoken and written English.

Responsibilities

• Partner with the Data Science team to resolve data-quality issues and align KPI definitions; perform UAT for new data sources.
• Define and scope business problems and propose data-driven solutions.
• Maintain channels for stakeholder requests and automated dashboards to monitor operational health.
• Review data requests; assess scope and impact, set urgency, prioritize levels, allocate resources, and manage timelines.
• Coach and mentor team members in both technical skills and business domain knowledge.
• Lead the team to promote a data-driven, problem-solving mindset and automate key metrics in Looker.
• Support data and analytics requirements across countries; understand SOPs for each venture and warehouse process.
• Contribute to and maintain the knowledge base; document findings and post-implementation timelines.

Skills

Looker

SQL

Excel

Python

Education

Bachelor's degree in Business Intelligence and Analytics

Tools

Looker

SQL

Excel

Python

Job description

ZALORA is seeking an analytical and process-driven Data Analytics Lead to join our Kuala Lumpur team. You will oversee collection, analysis, and reporting of fulfillment-related data to support efficiency, performance improvements, and strategic decisions across MY, PH and ID.

You will partner with Data Science to resolve data quality, define metrics, automate dashboards in Looker, mentor teammates, and drive data-driven changes across warehouses and operations in a fast-paced multicultural