Marketplace Operations Analyst - Growth & Insights

ZALORA Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

ZALORA Malaysia is seeking an Executive - Marketplace Operations Business Analyst to support the marketplace’s business operations in Kuala Lumpur. You will analyze seller performance, prepare KPI reports, and maintain dashboards while collaborating with Commercial, Logistics, Customer Service, and Tech teams to drive efficiency.

The role emphasizes data-driven decision-making, process improvement, and the ability to thrive in a fast-paced, multicultural e-commerce environment.

Qualifications

• Bachelor's degree in business, operations or data analytics or related major.
• 1–2 years in an operations role within e-commerce, logistics, manufacturing, or consulting.
• Clear communication and strong numerical analysis skills.

Responsibilities

• Track and evaluate seller operational performance.
• Assist with regular reporting and performance reviews to meet KPIs.
• Create and send KPI reports to Operations leaders and stakeholders.
• Maintain dashboards and design new ones as needed.
• Support data research/analysis requests and identify automation opportunities.
• Coordinate with Commercial, Logistics, Customer Service and Tech teams to streamline processes.

Skills

Excellent communication

Detail-oriented

Strong organizational skills

Analytical mindset

Education

Bachelor's Degree in Business Administration / Operations Management / Data Analytics

Tools

Microsoft Excel

Google Sheets

Job description

ZALORA Malaysia is seeking an Executive - Marketplace Operations Business Analyst to support the marketplace’s business operations in Kuala Lumpur. You will analyze seller performance, prepare KPI reports, and maintain dashboards while collaborating with Commercial, Logistics, Customer Service, and Tech teams to drive efficiency.

The role emphasizes data-driven decision-making, process improvement, and the ability to thrive in a fast-paced, multicultural e-commerce environment.