People Experience Associate (Process Improvement & Automation)

ResMed (Malaysia) Sdn Bhd (MY); Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

ResMed Malaysia is seeking a People Experience Associate to support day-to-day HR operations across the employee lifecycle, including onboarding, offboarding and data management. You will handle payroll inputs and case management while supporting LMS administration.

The role emphasizes process improvement and automation using low-code tools like Power Automate, collaborating with Workday, automation teams and cross-functional partners to streamline workflows and enhance service delivery.

Qualifications

• 1–2 years of experience in HR Operations, People Shared Services, or a similar role.
• Experience using Workday or another HR system.
• Strong customer service, communication and problem-solving skills.
• Strong attention to detail and ability to handle confidential information appropriately.
• Interest in process improvement, digital tools and automation.
• Experience with, or willingness to learn, Power Automate or similar low-code tools.
• Strong Microsoft Office skills, particularly Excel.

Responsibilities

• Manage employee lifecycle activities including onboarding, offboarding, transfers and documentation.
• Resolve inquiries through the case management system and escalate complex matters when required.
• Maintain accurate employee data, payroll inputs and transactions in Workday.
• Support reporting, data audits, document control and compliance requirements.
• Administer Learning Management System activities, including assignments and reporting.
• Identify opportunities to simplify and automate manual People Operations processes.
• Build and maintain simple workflows, notifications and approvals using Power Automate or other low-code tools.
• Support Workday/workflow improvements with automation teams.

Skills

HR operations

Customer service

Problem solving

Attention to detail

Education

Bachelor’s degree in HR/Business/Technology/Data/AI

Tools

Workday

Power Automate

Power Platform

Cornerstone OnDemand

UiPath

Job description

People Experience Associate (Process Improvement & Automation)

The People Experience Associate provides day-to-day People Operations support across the employee lifecycle, including onboarding, offboarding, employee data management, payroll inputs, case management and Learning Management System administration.

As part of the Global People Shared Services team, this role will also support process improvement and automation, identifying opportunities to simplify manual work and build simple workflows using low-code tools such as Power Automate.

The role will work closely with People Experience Operations, Workday Specialist, People Systems Support and Automation teams on more complex workflow and technology improvements.

Key Responsibilities

Manage employee lifecycle activities including onboarding, offboarding, transfers, employment changes and documentation.

Resolve employee and manager enquiries through the case management system and escape complex matters when required.

Maintain accurate employee data, payroll inputs and transactions in Workday.

Support reporting, data audits, document control and compliance requirements.

Administer Learning Management System activities, including learning assignments, content maintenance, reporting and training support.

Identify opportunities to simplify, standardize and automate manual People Operations processes.

Build and maintain simple workflows, notifications and approvals using Power Automate or other approved low-code tools.

Support business requirements, testing and implementation of larger Workday or cross-system workflow improvements.

Partner with technical and automation teams on opportunities involving enterprise automation, RPA or AI solutions.

Support People Operations projects and continuous improvement initiatives as required.

Let’s talk about Qualifications and Experience

Required

1–2 years of experience in HR Operations, People Shared Services, or a similar role.

Experience using Workday or another HR system.

Strong customer service, communication and problem-solving skills.

Strong attention to detail and ability to handle confidential information appropriately.

Interest in process improvement, digital tools and automation.

Experience with, or willingness to learn, Power Automate or similar low-code tools.

Strong Microsoft Office skills, particularly Excel.

Preferred

Bachelor’s degree in human resources, Business, Technology, Data/AI, or a related field.

Experience in a multinational or Shared Services environment.

Experience with Power Automate, Power Platform, Workday workflows or case management systems.

Experience with Cornerstone OnDemand or another Learning Management System.

Exposure to process mapping, User Acceptance Testing or automation projects.

Exposure to RPA tools such as UiPath or Automation Anywhere, AI copilots or AI agents would be an added advantage.

What We Are Looking For

Someone who combines strong People Operations fundamentals with a continuous improvement and digital mindset - comfortable managing day-to-day HR operations, identifying opportunities for automation and working with technical teams to improve how People services are delivered.

ResMed is a global leader in the design, manufacture and distribution of innovative products for the diagnosis, treatment and management of sleep disordered breathing and respiratory disorders. The company has experienced sustained and significant growth since inception and now employs approximately 2500 people world-wide. The global business environment is becoming increasingly competitive, which is resulting in a greater emphasis on innovation and a cost effective approach to achieving market leadership through technological advances.

ResMed is a global leader in the design, manufacture and distribution of innovative products for the diagnosis, treatment and management of sleep disordered breathing and respiratory disorders. The company has experienced sustained and significant growth since inception and now employs approximately 2500 people world-wide. The global business environment is becoming increasingly competitive, which is resulting in a greater emphasis on innovation and a cost effective approach to achieving market leadership through technological advances.