Payroll & Timekeeping Operations Lead

Genpact Ltd.; Petaling Jaya; On-site; MYR 150,000 - 210,000; Full time

Job summary

Genpact Ltd. in Malaysia is seeking a Manager, HRO (Payroll & Timekeeping) to oversee end-to-end payroll operations, timekeeping, and data integrity. You will collaborate with business partners to ensure accurate, timely processing and compliance with local regulations.

You will lead a service delivery team, drive process improvements, and coordinate with payroll vendors and IT systems like Workday and ServiceNow. Strong communication in English and experience in HRO are essential for success.

Qualifications

• Excellent verbal, written, presentation and interpersonal skills in English.
• Exposure to Transition of a new HRO process.
• Should have E2E knowledge with work experience in HRO.
• HR skillset and experience – Intermediate. Knowledge of Workday.

Responsibilities

• Oversee end-to-end payroll and timekeeping operations.
• Ensure data accuracy and regulatory compliance.
• Collaborate with stakeholders to align processes with business needs.
• Lead case and query management for Tier 1–2.
• Coordinate with vendors and IT for systems like Workday.
• Manage governance, reporting, and service levels.
• Escalate complex issues and drive continuous improvements.

Skills

English

Workday

HRO processes

Stakeholder management

Education

PGDBM / HR certification

Tools

Workday

ServiceNow

Job description

Genpact Ltd. in Malaysia is seeking a Manager, HRO (Payroll & Timekeeping) to oversee end-to-end payroll operations, timekeeping, and data integrity. You will collaborate with business partners to ensure accurate, timely processing and compliance with local regulations.

You will lead a service delivery team, drive process improvements, and coordinate with payroll vendors and IT systems like Workday and ServiceNow. Strong communication in English and experience in HRO are essential for success.