Payments & Collections Specialist

AIA Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

AIA Malaysia is seeking a customer-oriented Collections Officer to contact customers, collect outstanding payments, and resolve billing issues. The role requires clear communication, discretion with sensitive information, and a commitment to accuracy and service excellence.

You will negotiate payment plans, maintain detailed records, and collaborate with internal teams to meet service targets. A Diploma or Degree and experience in customer service are preferred, with flexible scheduling and

Qualifications

• Diploma or degree holder in any discipline or non-degree holders with strong related working experience.

Responsibilities

• Contact customers via phone to collect outstanding payments.
• Negotiate payment plans and terms with customers.
• Resolve billing issues and discrepancies.
• Maintain accurate records of customer interactions and transactions.
• Follow up on payment commitments and ensure timely resolution.
• Collaborate with internal departments to address customer concerns.
• Adhere to company policies and procedures regarding collections.
• Provide exceptional customer service and maintain a professional demeanor.
• Liaise with colleagues and management to resolve inquiries and requests.
• Coordinate with unit leaders to manage call time and volume to meet service targets.
• Participate in training to enhance skills and knowledge.

Skills

Customer service

Communication

Discretion

Teamwork

Attention to detail

Education

Diploma or Degree

Job description

AIA Malaysia is seeking a customer-oriented Collections Officer to contact customers, collect outstanding payments, and resolve billing issues. The role requires clear communication, discretion with sensitive information, and a commitment to accuracy and service excellence.

You will negotiate payment plans, maintain detailed records, and collaborate with internal teams to meet service targets. A Diploma or Degree and experience in customer service are preferred, with flexible scheduling and